This person will accurately answer customer calls regarding all facets of child support services in a friendly and professional manner, and also prepare letters and documents in response to the calls.
Essential Duties
- Handles telephone calls and requests from child support customers, members of the private bar, and outside agencies. Perform follow up action as necessary.
- Attempts to resolve customer concerns upon initial contact
- Takes detailed messages on cases that cannot be resolved, and forward those messages to the appropriate staff person for resolution
- Updates and maintains demographic information of each caller in the child support system.
- Completes follow up actions, including enforcement actions on customer requests that are not referred to another worker or department.
-Ensures quality customer service for callers by explaining services offered, current status, and next steps that may be taken in their case.
- Accepts payments from obligated parents via phone
- Enters a detailed summary of each call handled in the child support system
- Other duties as assigned
This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential job functions are subject to modification.
Minimum Requirements
KNOWLEDGE: Basic knowledge of child support services and public assistance programs required. Computer experience preferred.
SKILLS/ABILITIES: Must be a mature individual with the ability to work with the public in a professional manner with respect, patience, and understanding. Strong interpersonal and communication skills are required. Ability to retain detailed information is needed. Exhibit the ability to follow direction from others and follow through with appropriate information or action when requested.
EDUCATION: High school graduate or its equivalent.
EXPERIENCE: Stable work history in clerical office work and/or customer service work dealing with the public may be substituted for knowledge requirements.
Salary: $18.00 per hour/$37,440.00 per year (Funding is in whole or in part from federal, DCSS, or other state funds.)
Benefits: Health Insurance, tuition assistance, free parking, paid holidays, and more
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
