About the Role
We are seeking a detail-oriented Accounting Operations Specialist I to join a growing Finance team in Alexandria, Virginia. This role focuses on supporting daily accounting operations with an emphasis on electronic fund transfers (EFTs), card services, and regulatory compliance.
This is an excellent opportunity for someone with credit union or financial institution experience who enjoys problem-solving, working with transactional data, and ensuring accuracy in a fast-paced environment.
What You’ll Do
- Perform routine and semi-complex accounting and clerical tasks, including processing share drafts, direct deposits, ACH transactions, and card services
- Monitor daily, weekly, and monthly reports related to card and online services, identifying and resolving discrepancies
- Respond to member inquiries related to Remote Deposit Capture, Bill Pay, account-to-account transfers, Zelle, ACH, drafts, and wire transfers
- Investigate and resolve issues involving ACH transactions, returned checks, stop payments, and affidavits
- Manage incoming email inquiries in a timely and professional manner
- Send notifications to members regarding check holds, disputes, and deposit adjustments
- Escalate complex issues to senior team members as needed
- Provide backup support for cardholder disputes
- Research and resolve reconciliation items related to EFT activity
- Participate in ongoing training related to ACH rules, Regulation D, and other regulatory requirements
- Perform additional duties as assigned
What We’re Looking For
- Strong attention to detail and organizational skills
- Ability to analyze and resolve transaction-related issues
- Excellent communication and customer service skills
- Ability to work both independently and collaboratively
- Sound judgment and problem-solving capabilities
Qualifications
- Minimum of 2 years of experience in a credit union environment
- Working knowledge of systems such as Symitar, PSCU, CO-OP Shared Branch Network, Fiserv, Ensenta, and STAR
- Proficiency in Microsoft Excel and the Microsoft Office Suite
- Familiarity with NCUA regulations preferred
- Knowledge of Regulation E, GG, CC, D, Visa Operating Regulations, and Nacha Rules preferred
Additional Details
- Full-time position
- Non-exempt (eligible for overtime)
- Must be able to perform essential job functions in compliance with applicable standards
This role offers the opportunity to build deeper expertise in electronic payments, compliance, and financial operations while contributing to a collaborative and service-focused team.
#IND3
Pay: $23.00 - $26.00 per hour
Experience:
- Credit Union: 1 year (Required)
Work Location: In person
