Second Wave Physical Therapy was founded by an alliance of locally tenured therapists and patient coordinators with a mission to return unparalleled care and customer service back to Ventura County. Our patient-over-profit approach is made possible by staying true to our community roots and refusing to be governed by large or out-of-state corporate entities.
Overview: Patient Care Coordinator
Clinic: To be determined (Always recruiting for clinics in Ventura, Oxnard, Port Hueneme, Santa Paula and Fillmore)
Salary: depending on experience
Currently, we are looking for a full-time PCC
*Bilingual in Spanish is required*
Responsibilities
- Greeting patients visiting the facility, answering any questions they may have and helping them fill out the required paperwork.
- Responsible for answering phones and directing calls as required.
- Schedules new patients and collects all necessary information to verify carrier insurance.
- Accurately and completely enters patient information and demographics into computer system.
- Answering emails and other electronic messages as required.
- Tracking and sorting electronic faxes.
- Collects co-pays/deductibles and payments prior to patient appointments. Inform patients of any outstanding balance and issues.
- Works closely with Billing Department, Physical Therapists and Aide staff to assure smooth patient flow.
- Follow up on “no show” and late cancellation patients.
- Schedule Optimization, ability to fill schedule after last minute cancellations.
- Maintains patient confidence and protects operations by keeping information confidential.
- Participates in and adheres to, as required, the HIPAA Policies and Procedures of Second Wave Physical Therapy.
Qualifications
Knowledge, Skills and Abilities
- General knowledge of Microsoft Office Suite
- Possess strong customer service skills
- Must be organized while multi-tasking
- Ability to communicate in a professional and kind manner, relating well to others to build rapport with patients and co-workers.
- Ability to demonstrate active listening
- Must be able to identify and problem solve
- Ability to maintain confidential documents
Education and Experience Education : High School diploma or equivalent
Experience : 1-2 years prior experience in customer service and administration preferred;
Physical Requirements and Working Conditions: Requires prolonged sitting, some walking, bending, stooping, reaching and stretching. Requires normal range of hearing and eyesight to record, prepare and present reports.
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
