Wasatch Physical Therapy is passionate about providing the best experience possible to our patients. The Patient Care Coordinator plays a key role in making that possible and must possess exceptional customer service skills, and the ability to effectively navigate the patient through their experience with Wasatch Physical Therapy. The position's primary duties are:
- Respond to denials from insurance companies and keep track of rejection patterns by payer and procedure.
- Provide patients with outstanding customer service by responding to any patient questions regarding insurance related questions or balances.
- Utilize monthly aged accounts receivable report and/or computer generated tasks to contact payers regarding unpaid insurance related questions or balances.
- Follow up on insurance and patient payments and process patient and insurance refunds as needed.
Knowledge / Skills / Abilities
- Demonstrated excellent communication, interpersonal, organizational, and follow-through skills.
- Ability to be motivated with attention to detail and the ability to work efficiently and independently, demonstrating a passion for providing excellent customer service.
- Ability to learn new applications and software, procedures and processes.
- Ability to assimilate data from various sources.
- Ability to display active listening and verbalize empathy while developing relationships with patients, guests and coworkers.
- Able to prioritize and multi-task in a fast paced environment.
- Demonstrated knowledge of HIPAA regulations to ensure that patient information is guarded and respected.
Required education:
- High School Diploma or equivalent
Job Type: Full-time
Pay: $12.00 to $13.00 /hour
Job Type: Full-time
Pay: $12.00 - $13.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Ogden, UT 84405 (Required)
Ability to Relocate:
- Ogden, UT 84405: Relocate before starting work (Required)
Work Location: In person
