About Us
Collision Xperts is a fast-growing, people-focused collision repair company built on trust, service, and teamwork. We partner closely with personal injury attorneys to assist their clients in navigating the property damage side of their accident claim. Our mission is simple: restore justice through repair while providing the highest level of service to our clients and referral partners.
At Collision Xperts, culture comes first. We’re a close-knit, motivated team that supports one another while delivering results that strengthen our reputation. With our expansion into Tempe, we’re looking for an Intake Specialist who will bring heart, precision, and energy to every client interaction.
Position: Intake Specialist (Tempe)
Location: Tempe, AZ
Reports To: Intake Manager / Store Manager
Schedule: Full-time, in-office
Key Responsibilities
As the first impression of Collision Xperts, the Intake Specialist will:
- Serve as the primary contact for new leads, delivering empathetic, professional, and timely communication.
- Gather all client and accident details through the Property Damage Questionnaire, ensuring accuracy and completeness.
- Verify referral source information with precision on each file.
- Explain 1st Party vs. 3rd Party claim options clearly and confidently, guiding clients toward the best solution.
- Ensure same-day follow-up with every lead, leaving detailed notes in CCC ONE and updating referral partners on status.
- Leave professional voicemails, send follow-up texts, and confirm communication in real time.
- Track claims progress (liability decisions, rental reservations, scheduling, etc.) and maintain organized records in the PD spreadsheet.
- Communicate with insurance carriers to set up claims, confirm coverage, and obtain adjuster contact details.
- Collaborate with attorneys’ offices and our internal team to ensure clients feel supported at every step.
- Support scheduling by coordinating drop-offs, rentals, and tows while maintaining clear documentation.
Qualifications
- Previous experience in customer service, intake, or claims processing preferred (collision or insurance experience is a plus).
- Strong communication skills with the ability to explain processes with empathy and confidence.
- High attention to detail—no blanks on intake sheets; accuracy is critical.
- Tech-savvy with ability to work in CCC ONE, spreadsheets, and other office systems.
- Bilingual (English/Spanish) strongly preferred.
- Team-oriented, dependable, and motivated by helping people.
What We Offer
- A supportive, family-like team culture where your contributions matter.
- Competitive pay with growth opportunities.
- Training and development to sharpen your skills in claims handling and client communication.
- The chance to be part of an expanding company making a real difference in people’s lives.
Our Promise to You
At Collision Xperts, you’re not just filling a seat — you’re joining a mission-driven team that values trust, teamwork, and heart. Together, we build relationships, support attorneys, and give clients the peace of mind they deserve.
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
