Who We Are:
FitzMark is a third-party logistics provider specializing in all modes of transportation. We deliver best-in-class services for both our customers and carriers by leveraging our proprietary technology, DASH, and maintaining a proactive operational approach to ensure all logistics needs are guaranteed. With offices strategically located in Indianapolis (HQ), Atlanta, Birmingham, Buffalo, Chattanooga, Fort Worth, Gainesville, Jackson, Kansas City, Nashville, Omaha, and Scottsdale- FitzMark has been able to sustain growth in a complex industry and market.
At FitzMark, success is driven by emphasizing our employees’ accomplishments in a collaborative and dynamic environment. We provide the tools and resources necessary to promote a culture of ownership and accountability to guide your career path and financial freedom.
Are you ready to make your mark?
ROLE: Client Services Manager
Pay Range: $50,000-80,000
- On average, team members earn between $65,000 and $80,000 within their first year and between $115,000 and $130,000 by the end of their second year.
- Fitzmark team members receive a bi-weekly salary.
- Team members can expect to earn their salary or their uncapped commission, whichever is higher.
- For every 3 new accounts launched within a month, that team member receives an additional $600 bonus.
- 5 potential promotion bonuses within the first 2 years.
- All commission is uncapped!
Position Overview:
A Client Services Manager utilizes hands-on sales, problem-solving, and negotiating skills to build a portfolio of clients requiring assistance from our exemplary freight brokerage services.
The person in this position will leverage the knowledge gained from the robust training program and FitzMark’s proprietary technology to build exceptional customer relationships. The Client Services Manager will have tenacity for sales, a passion for account success, and thrive in a fast-paced environment. Client Services Managers are encouraged to lead and develop their skills to push their career forward. Our top-down focus on our team members’ success means that your hard work is appreciated and rewarded.
Team Approach:
- Starting on their first day, a Client Service Manager begins their 4 week training period.
- After that, they start to build their book of business through sales calls while getting continued training every step of the way.
- Working next to other peers in your “class” creates a fast-paced environment and a work-hard, play-hard atmosphere that you can enjoy and be proud of.
- No matter where you are on your path, you will always have a seasoned manager continuing to support and train you as you progress.
Duties and Responsibilities:
- Expand client base through sales practices, including phone calls, emails, networking, etc.
- Gain insight into the organization and processes of a prospect or customer to optimize the best approach to provide solutions
- Prepare pricing, rate negotiations, and transportation bids in a timely manner with respect to market demands and goals
- Balance sales and logistics operations skills, focusing on efficiently managing customer & carrier relationships
- Support the development of existing and new customers across all means of transportation
Experience and Qualifications:
- High School Diploma Required
Knowledge and Skills:
- Positive attitude and great effort
- Multi-tasking ability
- Problem-solving and critical thinking
- Great attention to detail
- Great communication skills
- Possess the "Hungry" and "Hunter" mentality
- Strong objection management and handling skills
- Competitive spirit and passion for sales
- Resilient - remain persistent despite challenges and obstacles
Benefits and Perks:
- Paid Industry Training
- On-Site Gym (Indianapolis, Chattanooga, Birmingham)
- Comprehensive Benefits Packet (Medical, Vision, Dental)
- Company-Provided Life Insurance + Optional Additional Policy
- 401(k) with Company Match or Gradifi Student Loan Repayment Assistance
- Employee Assistance Program (EAP)
- Health and Wellness Program
- Paid PTO and Holidays + Unlimited PTO Policy on 1-Year Anniversary
- Parental Leave
- Free Onsite Parking
- Casual Dress Code
Job Type:
- Full-time
- On-site
- M-F
- 7:30 AM – 4:30 PM
FitzMark provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Job Type: Full-time
Pay: $50,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Work Location: In person
