<Company Overview>
InnVentures is renowned for fostering a compassionate, caring, and lively workplace environment. With a rich history of managing hotels since 1982, our culture emphasizes service excellence, teamwork, and community engagement. We currently oversee a diverse portfolio of extended stay and select service hotels across multiple states, earning numerous awards for our commitment to quality and guest satisfaction.
<Job Overview>
We are seeking an energetic and dedicated Guest Service Agent to be the welcoming face of our hotel. In this role, you will deliver exceptional guest experiences by providing friendly assistance, managing front desk operations, and ensuring smooth communication between guests and staff. Your enthusiasm and hospitality expertise will help create memorable stays for our guests while maintaining efficient hotel operations.
<Duties>
- Greet guests warmly upon arrival and assist with check-in/check-out procedures
- Handle guest inquiries via phone and in person with professionalism and enthusiasm
- Manage multi-line phone systems to answer questions, make reservations, or direct calls appropriately
- Provide information about hotel amenities, local attractions, and services to enhance guest experiences
- Coordinate with housekeeping, maintenance, and other departments to address guest needs promptly
- Maintain accurate records of guest stays, reservations, and billing details
- Uphold excellent phone etiquette and guest relations standards at all times
<Experience>
- Previous experience in hospitality management or front desk operations preferred
- Multilingual abilities are highly desirable to serve diverse guest populations
- Strong customer service skills with a friendly, approachable demeanor
- Familiarity with hotel management software and multi-line phone systems
- Knowledge of hotel operations including night audit procedures and guest relations practices
- Bilingual proficiency is a plus for effective communication with a broader range of guests
- Experience working in resort or extended stay environments is advantageous
Join us to be part of a vibrant team dedicated to delivering outstanding hospitality! Your energy and commitment will help us create welcoming experiences that keep guests coming back.
Job Types: Full-time, Part-time
Pay: $16.00 - $16.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Health savings account
- Paid jury duty
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Work Location: In person
