As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Home Equipment Technician I – Patient Delivery & Equipment Support
Schedule: Monday–Friday, 8:00 AM – 5:00 PM | Weekly On-Call Rotation
The Home Equipment Technician I plays an important role in supporting patient care by delivering durable medical equipment and liquid nutrition products directly to patients’ homes. This position combines delivery responsibilities with patient interaction, equipment setup, and accurate documentation to ensure patients receive the supplies they need and that billing and compliance requirements are met.
This role requires strong communication skills, attention to detail, and the ability to manage physical delivery tasks while maintaining a professional and supportive patient experience.
Key Responsibilities
- Deliver durable medical equipment and liquid nutrition products to patient homes.
- Load assigned delivery items into the vehicle each morning based on the daily delivery list.
- Provide clear explanations to patients regarding equipment and supplies, including basic use and handling.
- Collect and document required information to support accurate billing and compliance.
- Maintain the assigned delivery vehicle, including fueling and general upkeep.
- Provide professional service to patients in a variety of situations, demonstrating patience, professionalism, and adaptability.
Logistics
- Daily delivery routes and logistics are coordinated by the department manager.
Required Qualifications
MINIMUM EDUCATION & EXPERIENCE
- High School diploma or equivalent required
- Valid and clean driver’s license.
- Ability to safely lift and move 40–50 lbs.
- Strong communication skills with the ability to effectively interact with and educate patients.
- Strong attention to detail, particularly when collecting and documenting information required for billing and compliance.
This role is well suited for individuals who enjoy a combination of hands-on work, driving, and meaningful patient interaction while ensuring equipment and supplies are delivered accurately and safely.
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
Work Location: In person
