The IT help desk provides comprehensive technical support services to all staff both onsite and remote. Hours of service are from 7:30 am to 4:30 pm. Generally, this position does not require nights or weekends.
This position will be hybrid with 50% of work in OKC. All candidates must be currently in Oklahoma and willing to commute to OKC several times a week.
Responsibilities:
· Timely follow-up on their assigned and open tickets within the required service level
· Monitor high severity incidents to ensure resolution within communicated service level
· Provides technical support regarding system configuration, program usage, and desktop problems to users
· Support and troubleshoot Microsoft 0365
· Responsible for assigning and resetting passwords using Active Directory and testing systems security
· Records problem and resolution details in ticketing system
· Applies knowledge of company policies and standard practices to resolve problems
· Analyzes issues and uses judgment to make decisions
· Escalates non-standard problems or issues
· Alerts manager to reoccurring problems and patterns of problems
· Works with all levels of management, including direct support to Executives
· Undertakes special projects as directed
· Build computers, i.e., load windows from image, install software, and set user configurations, etc.
· Assist in Mobile device management
· Assist in equipment procurement/inventory process – daily
Job Requirements Skills:
· Excellent verbal and written communication skills
· Excellent troubleshooting abilities
· Proficiency with Windows troubleshooting
· Intermediate knowledge of Microsoft O365 applications
· General knowledge of computer networking
· General knowledge of remote troubleshooting with Remote Desktop application
· General troubleshooting, knowledge of typical computer peripherals (ex. Printers monitors, etc.)
· Self-motivated and able to work on multiple tasks
· Ability to communicate effectively in large or small group settings
· Working knowledge of current and future technical trends and information
· Ability to meet the physical demands of the position - the duties of this job require frequent standing, walking and reaching. Routinely, employees are required to sit; to manipulate objects and tools; and stoop, kneel, crouch or crawl. Must routinely lift computer, printers, monitors and other computer peripherals and occasionally lift 60 to 100 pounds.
Education/Experience:
· Associates degree (AS) in Computer Science or related field preferred, but not required
· Competency in Windows 10/11
· At least 2 years of previous experience with desktop support
Working Relationships:
· Maintain inter-department relationships to resolve client issues
· Effectively communicate with extended service providers, IT Management and IT infrastructure groups
Other Requirements: Must pass background and vehicle checks. Must be a US Citizen or Green Card Holder. Only candidate local to the greater OKC area will be considered.
Job Type: Full-time
Pay: $24.00 - $27.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Compensation Package:
Experience:
- IT Help Desk Support: 2 years (Preferred)
Ability to Commute:
- Oklahoma City, OK 73111 (Preferred)
Work Location: In person
