Supervisor, Operations
About the Role:
The Supervisor of Operations is entrusted with the management of the production department
during a designated shift. This pivotal role involves overseeing day-to-day production activities,
ensuring adherence to quality standards, meeting production goals, and honoring client
deadlines.
Essential Job Responsibilities:
? Collaborate with the Operations Manager to devise and monitor internal and external
procedures, fostering a culture of continuous improvement and efficiency.
? Cultivate an empowering culture that fosters associate ownership, accountability, and
engagement.
? Conduct quality control checks to uphold standards of quality and timeliness across all
production tasks.
? Provide comprehensive training to new and transitioning employees on equipment
operation and quality procedures.
? Supervise the production schedule and monitor progress, ensuring alignment with
predefined objectives.
? Verify the accuracy of turnover communication and facilitate personnel appraisal
processes.
? Contribute to the development of production goals and lead the team in achieving them.
? Collaborate with cross-functional and cross-site teams to develop and implement
improvement initiatives.
? Monitor workflow, assign duties as needed to meet Service Level Agreements, and
identify opportunities for process optimization.
? Support corporate leadership and initiatives, effectively communicating production
reports and statistics.
? Address employee issues related to discipline, performance management, and salary
recommendations.
Qualifications:
? High School Diploma or equivalent.
? Three to five years of experience in a leadership role, with a proven track record of
success.
? Three to five years of experience in remittance lockbox and/or mail room operations.
? Ability to develop action plans for process improvements resulting in efficiencies and
cost savings.
? Thorough understanding of job flow and downstream process impacts on production.
? Exceptional leadership abilities, including staff development, innovation, strategic
planning, and risk management.
? Strong motivational skills and the ability to foster a cohesive team environment.
? Excellent troubleshooting and conflict resolution skills.
? Flexibility and adaptability in managing changing priorities.
? Outstanding interpersonal, verbal, and written communication skills.
? Proficiency in MS Word and Excel.
? Resourcefulness in developing alternative methods to achieve desired outputs when
necessary.
? Strong personnel leadership skills, including motivation, coaching, and positive direction.
? Effective communication and organizational abilities.
? May require occasional travel, up to 10%, all locally.
? Ability to lift up to 50 lbs.
? Extended periods of standing and/or sitting.
? Utilization of electronic equipment, including computers and telephones, for extended
durations.
“The pay range for this position starts at $18.00 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.”
