We're hiring Guest Service (Hotel Front Desk) Agent for our stunning beachfront hotel (www.beachterraceinn.com).
Our Guest Service Agent responsibilities include answering multi-line phones, taking reservations, checking guests in/out and assisting guests with all inquiries. Applicant must have basic computer and math skills, must be able to multi-task, be organized, very detail oriented, able to work under pressure, have the ability to solve problems in a professional manner, and to perform other duties assigned by the Hotel Manager. A neat and professional appearance and a passion for guest services are required. Bilingual (English/Spanish) preferred but not required.
This position requires the ability to work hours between 7 am to 10:45 pm and Occasional grave yard shifts 10:45 pm-7:15 am.
This position also requires full availability on weekends and holidays!
The qualifications for the Front Desk Agent position are:
- High school degree or equivalent.
- Prior experience in the hospitality industry strongly preferred.
- Excellent customer service skills.
- Acute attention to detail.
- Computer and math skills.
- Ability to understand and follow written and verbal instructions.
- Must maintain a professional business appearance, attitude, and performance.
- Pleasant and positive telephone demeanor is a must.
- Ability to clearly communicate in English with guests and co-workers in person, via telephone, and in writing is required.
- Prior PMS Cashiering experience is required.
- Bilingual skills helpful, but not required
We're looking for ideal candidates to round off an already great team!
Who are we?
We are a family that takes pride in our quirky charm, our ahh-inspiring location, our hard-wired love of Guests, and our endless pursuit of fun.
We don't just hire people, we curate a team based on their compassionate nature, their playful spirit, and a quick smile.
Our values
We are proudly small and personal.
We are impeccable with our word and all that follows. Inspiration comes at no extra charge.
We thrive on being fun, fantastic and friendly.
We come with purpose, innovate with grace, and enjoy the waves. We are experts at our numbers, but make human decisions.
What we bring to the table: A fun, relaxed environment with an office on the beach; a true family work environment; willingness to 'hand-craft' your job responsibilities to your skills and interests that coincide with our needs; commitment to training from very experienced hospitality professionals; generous health, dental and vision insurance programs; CalSavers Retirement plan; vacation, holiday, and personal health days; generous travel discounts via employee rates; a motivated team that loves to celebrate and play.
What you should bring to the table: Show initiative; be smart in how you work; be an excellent communicator; love to work; have a passion for improvement; be unfailingly positive and driven to excel; be dedicated to the success of others; be physically able to climb stairs; be able to stand for long periods of time; be able to multi-task goals and accomplish them all. Be lots of fun.
The fastest way to apply is in person at:
Beach Terrace Boutique Hotel
2775 Ocean Street
Carlsbad, CA 92008
The Carlsbad Beach Hotel Properties offers a high quality, zero deductible and low cost health plan through Sharp Health Care. We also offer SunLife Dental; CalSavers retirement plan; and VSP vision insurance plans along with vacation, holidays, personal health days and very competitive wages.
As a condition of employment our company requires: Drug Test, Basic Physical Exam administered by a physician, Background Check, and Approval from E-Verify to work in the United States.
Carlsbad Beach Hotel Properties, LLC is an equal opportunity employer.
We are committed to providing a diverse environment. Note to Applicants: Smoking is prohibited in all indoor areas of the hotel. A designated smoking area is available across the street, in our private park.
Job Type: Full-time
Pay: $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- How would you rate your computer skills?
- Rate your comfort level with basic math and handling cash/card transactions.
- Are you able to work, weekends, holidays, and occasional graveyard?
- Do you have prior experience working as a Front Desk Agent in a Hotel for at least 12 months?.
- Do you have experience using a hotel Property Management System (PMS)? with or without cashering experience?
Experience:
- Hotel Front Desk Agent: 1 year (Preferred)
Ability to Commute:
- Carlsbad, CA 92008 (Required)
Work Location: In person
