Assistant Training Manager is responsible for developing, coordinating and implementing all corporate and other hotel-appropriate training programs to promote a well-trained staff resulting in positive guest relations. Working with the hotel's department heads, ensures that company standards are met and measured. Executes employee relations activities in order to provide each department with the personal guidance and support necessary to achieve their customer service and business objectives. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Evaluate individual, team, and organizational development needs
- Create and facilitate learning strategies and programs aligned with operational needs
- Implement various learning methods hotel wide (coaching, job-shadowing, online training)
- Design and deliver learning courses, workshops, and other trainings including, new team member orientation, harassment-free workplace, communication, leadership and service series and related training to meet specific departmental needs
- Assess the success of development plans and help employees make the most of their learning opportunities
- Create and distribute monthly colleague calendar (Schedule learning & employee events and meetings)
