Scheduling Coordinator
Position Title: Scheduling Coordinator
Job Summary:
The Scheduling Coordinator represents the practice in all facets of patient services, which may include, but is not limited to; greeting patients, answering the telephone, scheduling appointments, maintaining patient records and coordinating patient flow.
Essential Duties:
Greets visitors and patients entering the practice and alerts appropriate staff of patient arrivals.
Answers telephone, routes calls, provides information, and takes messages in accordance with practice procedures.
Schedules and adjusts patient appointments to maximize the patient care and reach practice profit target. Manages the daily, weekly, and monthly calendar to meet the practice production and collection goals.
Establishes, maintains and keeps patient files and records up to date (i.e. address, phone number, insurance information, etc.).
Communicates with patients regarding financial options.
Uses computer, fax, or courier service to transmit information or documents when requested.
Keeps the front desk and reception areas clean.
Performs necessary duties associated with checking patients in and out.
Record treatment information in the patient's chart. Enter type of treatment planned for the next appointment, and the amount of chair time, doctor time and assistant time needed.
Calls patients prior to the day of the appointment based on current protocols to remind them of a scheduled appointment time, or monitors the automatic communication system and maintains accuracy.
Prepares schedule and route slips for the next day.
Monitors the schedule regularly, adjusts the schedule as necessary, and reschedules patients as needed.
Registers new patients, provides necessary paperwork (mConsent digital forms), and insures all required documents are completed by the patient.
Adheres to all safety and health regulations.
Knowledge/Skills/Abilities:
Excellent Communication Skills including knowledge of English composition, grammar, spelling, and punctuation.
Knowledge of appointment coordinator procedures.
Skilled in the use of standard office equipment including: telephones, calculators, copiers, fax, computers, current Practice Management software and Patient Communication applications (Currently we use Dentrix and
Scheduling Coordinator
WEAVE).
Ability to maintain composure and professionalism when exposed to stressful situations.
Ability to engender trust from the doctors, co-workers, and patients.
Maintain confidence with the patient regarding abilities of doctor(s) and staff.
Ability to work cooperatively with management, staff, and patients.
Ability to prioritize, organize, and complete tasks in a timely and independent manner.
Ability to accept constructive criticism.
Ability to understand and follow written and verbal instructions.
Ability to collect data, establish facts, draw valid conclusions, and maintain confidentiality.
Ability to communicate and express thoughts and ideas competently.
Ability to quickly grasp relevant concepts regarding duties and responsibilities.
Ability to greet visitors professionally and courteously.
Education / Experience:
High school diploma or equivalent
Relevant experience in the dental profession is helpful but not necessary.
Special Requirements/Certifications/Licenses: CPR and First Aid certificate ( not required)
Job Type: Full-time
Pay: $19.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
Education:
- High school or equivalent (Preferred)
Experience:
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Work Location: In person
