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Teller

Trustmark -
Hazlehurst, MS

Job Details

Full-time

Qualifications

Computer operation
Handling large sums of money
Computer literacy
Sales referrals
Basic math
High school diploma or GED
Customer engagement
Computer skills
Client referrals

Full Job Description

Overview

The purpose of this job is to satisfy the customer by providing quality customer service through the processing of a variety of cash and non-cash transactions and to be responsible for the safekeeping of any cash or cash equivalent items in their possession.

Responsibilities

Represent Trustmark professionally, efficiently, and tactfully in order to assure customer satisfaction when in contact with customers, either face-to-face or by telephone. Acknowledge and greet the customer with a smile and call the customer by name (at least twice) while processing deposits and withdrawals for transaction accounts. Always check for customers’ additional needs and thank them as they leave.
Continually safeguard the bank’s assets and security of the working environment while processing transactions accurately, securing large dollars, and balancing the teller window daily. All work must be performed within bank guidelines, following bank policies, procedures, and standards of performance.
Assist in the development of new business for the bank by identifying customer needs for additional products and services through referring customers to appropriate sales staff, and by completing documentation for all referrals.
Process various other transactions including but not limited to night drops, ATM deposits, collection items, wire transfers, foreign currency, credit card transactions, loan payments, money orders, travelers’ cheques and official checks.
Perform additional duties as assigned.

Qualifications

High school graduate or GED
At least six (6) months of customer service experience
Basic knowledge of math concepts and principles
Detail oriented – must be able to process transactions accurately and efficiently
Ability to work in a team environment
Excellent customer service and sales skills
Ability to meet and greet the public in a professional manner that reinforces TMK’s service standards
Ability to display professional appearance and mannerisms
Ability to recognize customer needs and make appropriate referrals
Ability to meet referral goals in a retail environment
Basic computer skills
Ability to learn internal technology systems to perform work tasks
Must pass Teller Simulation test
Ability to communicate effectively
Ability to handle some daily lifting of boxed or bagged coins required (weight may vary)
Balancing experience preferred
Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.

Physical Requirements/Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.

Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.

Trustmark Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Trustmark Bank employee by a third-party agency and/or search firm without a valid, written search agreement signed by Trustmark, will become the sole property of Trustmark Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.

Overview

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