Job Summary
We are seeking an experienced and highly organized Operations Manager to oversee the day-to-day operations of our office and help ensure our departments are working efficiently and effectively together.
This is a hands-on management position responsible for overseeing office staff and coordinating operations across our service, project management, and accounting departments. The ideal candidate is a strong leader who is comfortable managing people, solving problems, overseeing multiple areas of a business, and stepping in where needed to keep operations running smoothly.
Experience in the construction, electrical, security, or related service-based industry is strongly preferred.
Responsibilities
- Oversee day-to-day operations of the office and ensure efficient workflow across departments.
- Manage, train, and support office staff in their responsibilities and performance.
- Coordinate between the service, project management, and accounting departments to ensure priorities, deadlines, and customer needs are being addressed.
- Conduct regular meetings with departments and staff to review workload, priorities, outstanding issues, and upcoming needs.
- Provide operational support to the Project Management team and assist with project coordination as needed.
- Oversee service operations and assist with resolving scheduling, customer, technician, or operational issues when escalated.
- Provide oversight and support for Accounts Payable and Accounts Receivable, including reviewing outstanding items and assisting with financial processes as needed.
- Work with vendors, subcontractors, and other outside partners to resolve escalated issues when necessary.
- Coordinate financial and business matters with the company's external CPA and accounting professionals.
- Maintain an understanding of payroll processes and be able to process payroll as needed when the primary payroll administrator is out of office.
- Review office procedures and workflows and identify opportunities to improve efficiency and communication.
- Handle escalated customer and vendor concerns professionally and work toward timely resolutions.
- Ensure company procedures, quality standards, and internal processes are consistently followed.
- Assist company leadership with operational needs, problem-solving, and other business matters as needed.
- Manage Human Resources responsibilities.
Qualifications
- Previous management experience in the construction industry or a related service-based business is strongly preferred.
- Proven ability to manage employees, delegate responsibilities, and establish expectations.
- Strong understanding of general accounting principles, including Accounts Payable and Accounts Receivable.
- Working knowledge of payroll processes.
- General understanding of business accounting and tax-related processes.
- Strong organizational and time-management skills with the ability to manage multiple priorities simultaneously.
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Ability to work effectively with employees across multiple departments and levels of the organization.
- Comfortable handling difficult or escalated customer, employee, and vendor situations professionally.
- Strong knowledge of office management procedures and business operations.
- Experience managing or working closely with a service department is preferred.
- Experience with security, CCTV, access control, or other electrical systems is a plus.
We are looking for someone who takes ownership of their responsibilities and is comfortable being the person who helps keep the organization organized and moving forward. The right candidate will be able to see the bigger picture while still paying attention to the day-to-day details.
This position requires someone who can lead a team, establish priorities, follow up on outstanding items, solve problems, and communicate effectively between departments and company leadership. We are looking for a manager who is proactive, dependable, organized, and willing to step in when something needs attention.
Pay: From $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Management: 3 years (Required)
Work Location: In person
