GENERAL DESCRIPTION
Performs various duties in the Loan Operations Department.
RESPONSIBILITIES
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Responsible for completing the loan process, which includes but not limited to: uploading all loan types to Silverlake; writing up loan tickets; preparing loan files; verifying documents given by processor; and filing loan documents.
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Responsible for processing all loan requests, which includes but not limited to: writing up loan tickets; pulling flood data; verifying information given by lender; booking loans; and maintaining loan files.
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Responsible for tracking, receiving, and filing document exceptions to the loan fileSynergy.
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Responsible for tracking and paying all escrow items to include property insurance, taxesannual statements.
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Maintains knowledge of bank policies, procedures, and operational processes.
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Maintains the loan files; ensure proper filing of documents and files are properly secured at the end of the day.
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Balance various GL accounts including Loans in Process.
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Process daily mail and track insurance accordingly on Silverlake tracking system.
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Responsible for mailing and filing UCC's and maintain tracking on system.
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Apply for titles to ensure Bank's lien and file necessary documentation.
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Perform daily operational duties, answer customer calls, and perform loan research projects.
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Assist in Operations Department with various tasks including exception management, research, statements, and customer service.
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Assists with preparing and balancing participation loans, funding, and distribution of payments.
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Prepares and handles all customer credit disputes and E-Oscar transmission.
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Responsible for organizing, scanning, indexing and reviewing all loan documents into Synergy.
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Reviews monthly query reports for loans not properly coded.
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Order Appraisals and maintain appraisal spreadsheet.
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Maintain Loan Vault-loan files and filing documents.
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Perform various tasks as assigned by supervisor or lending officer.
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Track Real Estate insurance on loans over $1 Million.
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Distribute loan operations mail.
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Responsible for balancing construction loans, making draws, updating construction draw spreadsheet, and maintaining construction draw files.
REQUIRED SKILLS, EXPERIENCE,EDUCATION
- High school diploma or the equivalent required
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Prior banking experience, preferable in loan operations and/or loan processing
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Knowledge of banking policies, procedures, and regulations
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Excellent interpersonal and customer service skills; good social skills
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Demonstrates a "team" attitude toward the bank and coworkers with a constant focus on improving/protecting the bank
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Possesses an attitude of cooperation and a continual motivation to learn
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Ability to demonstrate high levels of accuracy and efficiency
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Work well under stress
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Good organizational skills and the ability to multitask efficiently
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Proficiency with computers; good technical skills; working knowledge in word processing and spreadsheet applications desired
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Maintains a neat, well-groomed, professional appearance
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Maintains a clean work area
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Excellent written and verbal communication skills
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Ability to work well in operations setting; self-motivated
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Punctualreliable
