Professional Development Customer Experience Specialist provides high-quality customer service and support for early childhood educators. This position assists with professional development (PD) training coordination by supporting training logistics and registration for online and in-person training while delivering excellent customer experiences. This role also supports learning management system (LMS) operations, content maintenance, and data management. The position requires strong communication, organization, and problem-solving skills to support both daily operations and larger organizational initiatives.
Essential Duties & Responsibilities
Customer Support and Training Coordination Support
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Respond to inquiries from childcare providers and early educators via phone, email, and in person.
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Assist customers with the Develop website, including account setup, membership management, training searches, and registration support.
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Enter confirmed training details and attendance into the Develop system accurately and promptly.
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Staff evening and weekend training sessions, including participant sign-in and room setup.
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As needed, assist with preparation of training materials, participant records, and attendance tracking to ensure accurate training documentation.
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Collaborate with internal team members to support the successful coordination and delivery of virtual and in-person learning opportunities.
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Provide learner support before, during, and after training events, ensuring a positive customer experience and timely resolution of questions.
Learning Management System Support
- Support the LMS Administrator in maintaining learner records, training data, and course content and availability within the Learning Management System.
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Assist LMS users with account setup and access, navigation, training searches, registration support, and basic troubleshooting while escalating technical issues as needed.
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Provide accurate reporting and learner documentation.
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Monitor training enrollments, attendance, and completion records.
- Assist customers in purchasing training bundles
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Assist with creating marketing materials
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Assist with sales outreach
Accountability and Operations
- Maintain confidentiality and adhere to data privacy and security standards.
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Participate in departmental meetings and provide backup support to team members as needed.
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Meet established departmental goals and job performance standards.
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Ensure quality, safety, and accuracy in all tasks and communications.
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Maintain proficiency in required computer systems and programs.
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Complete assigned projects and monthly reporting on schedule.
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Demonstrate sound judgment, reliability, and problem-solving skills.
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Serve as a backup for colleagues and assist with cross-functional duties as needed.
Teamwork and Collaboration
- Communicate effectively with coworkers, managers, trainers, and customers.
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Participate in meetings and collaborative projects with internal and external teams
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Foster positive working relationships with diverse groups and individuals.
Perform Backup Duties and Additional Responsibilities as Assigned
Qualifications (Education, Experience, Skills)
Education:
- Bachelor’s degree required; preferred fields include Early Childhood Education, Child or Human Development, Family Life or Parent Education, Family Studies, Family Science, Human Services, or a related area.
- Associate’s degree in one of the above fields and two years of work experience in the related field;
- Current enrollment in Early Childhood coursework or CDA program and three years of work experience in the related field.
- Experience in data entry, customer service, or administrative support preferred.
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Experience in a nonprofit environment preferred.
Knowledge, Skills, and Abilities:
- Strong understanding of early childhood education and development (preferred).
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Excellent communication and interpersonal skills with a calm, professional demeanor.
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Demonstrated ability to multitask, prioritize, and meet deadlines.
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Strong analytical, problem-solving, attention to detail, and data management skills.
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Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Teams, SharePoint) and Windows operating systems.
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Experience with Learning Management Systems (preferred).
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Ability to maintain accuracy and attention to detail while managing multiple priorities.
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Demonstrated ability to provide excellent customer service and work effectively with diverse populations.
- Ability to work independently and collaboratively within a team environment.
- Bilingual or multilingual skills are a plus.
Physical & Work Environment Requirements
- Work is primarily performed in an office environment with frequent computer and phone use.
- Regularly required to sit or stand for extended periods.
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Frequent use of computers, keyboards, and telephones.
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Must be able to lift and move up to 20 pounds occasionally (e.g., moving materials, furniture for training setup).
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Valid driver’s license, reliable personal vehicle, and proof of insurance required for metro-area travel.
Think Small® has been a leader in advancing quality care and education for children in their early years since 1971. Founded in Saint Paul, Minnesota, the organization supports families, early childhood professionals, and communities with professional development, consultation, and parent education services. Think Small’s mission is to ensure children are well-prepared for school and their early educational journey. Its publishing division, Redleaf Press, is recognized globally for delivering valuable resources for early childhood educators. The organization's innovative initiatives positively impact children, families, and educators locally and beyond.
