Job Description
We are seeking an experienced Store Manager to lead a neighborhood boutique in the heart of Williamsburg, Brooklyn. We are looking for a hands-on retail leader who understands the unique experience of operating a neighborhood-focused boutique, someone who can build meaningful relationships with customers, develop a strong and engaged team, and create an inviting in-store experience that keeps customers coming back.
The ideal candidate brings a strong background in fashion or lifestyle retail, understands the Williamsburg customer and community, and knows how to balance elevated customer service with strong commercial performance and operational excellence.
This is a fully onsite position based in Williamsburg, Brooklyn.
Main Responsibilities:
Customer Service
· Deliver exceptional customer service and that reflect the brand’s identity.
· Lead client experience initiatives by demonstrating an elevated the in-store experience and drive customer loyalty.
· Address customer inquiries including answers phone calls in a friendly and timely matter, resolve complaints, and ensure a high-quality shopping experience
· Provide customer friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge with existing and new customers
· Resolve problems with customers, employees, and property maintenance partners proactively
Sales Generation
· Maintain high level of sales floor awareness at all times and delegate to supervisor staff as needed
· Drive and manage key performance indicators (KPIs) and sales targets for each employee
· Motivate and guide the team to consistently meet sales goals, while identifying opportunities to improve performance and exceed expectations.
· Work with corporate business partners to provide product feedback and optimize day-to-day operations, maintaining a regular cadence of communication with key partners to coordinate business strategy with HQ
· Implement corporate initiatives effectively and timely
· Driving results and building business acumen through individual ownerships
Operations
Oversee end-to-end store operations
· Supporting inventory processing and inventory accuracy practices
· Ensure accurate cash handling and banking practices
· Maintain visual merchandising standards and executing periodic updates in alignment with global retail leadership
· Direct the flow of customer foot traffic to maximize store space and available sales staff
· Schedule employees to maximize customer traffic and control bottom line expenses
Leadership & People Development
· Responsible for store payroll management, in partnership with the Retail leadership
· Recruit, mentor, retain, and develop top talent
· Deliver constructive feedback to employees and create action plans to support both career pathing and disciplinary action as needed
· Lead periodic performance reviews for all employees
· Strategizing and developing product knowledge trainings for store team ensuring continued development within the store
· Recruit, interviewing and onboarding of new store employees, in partnership with HR Team
· Using all available tools and information to keep up to date on current product and be proficient in product details
· Hold daily check-ins and periodic team meetings to inform staff of any relevant updates
Role Requirements:
· 2-3 years prior experience as a Retail Store Manager
· Fashion retail boutique experience is a must
· Highly organized, adaptable, and solutions-oriented in responding the evolving business
· Experience managing a retail team of 8-10, including other leaders, is essential
· Proven track record in driving retail sales growth and building brand awareness
· Excellent organizational, analytical, and communication skills, with the ability to manage multiple priorities and adapt to changing business needs
· Strong leadership skills with the ability to develop high-performing teams
- Strong dedication to delivering outstanding customer service
- Able to work 5 variable days/shifts and approximately 40 hours in a typical work week, maintaining a flexible schedule based on business needs, including evening, weekend and holiday availability
- Experience with basic Excel and Outlook functions preferred, e.g. data organization, managing multiple ongoing e-mail chains of communication, etc
- This role requires frequent standing for 7-8 hours a day, regular use of ladders, frequent kneeling and crouching, and occasional lifting/moving of 20-25 pounds with assistance.
- The estimated compensation range for this role is $90,000-$100,000 annually to align with experience, plus a comprehensive benefits package
We are an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and are proud to be an employer that considers all qualified applicants for employment without regard to age, race, color, religion, creed, national origin, citizenship status, sex, sexual orientation, gender identity or expression, genetic information, marital status, familial status, domestic violence victim status, disability, military or veteran status, prior arrest or conviction record , or any other characteristic protected by applicable federal, state, or local law.
We provide reasonable accommodations for applicants and employees with disabilities in accordance with the Americans with Disabilities Act (ADA). If you require accommodation to participate in the application or interview process, please let us know.
Pay: $90,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
