Job Title: Office Operations Manager
Location: 928 Broadway, New York, NY (in-office)
Schedule: Monday-Friday, 9:00 AM - 5:00 PM
Compensation: $75,000-$90,000, commensurate with experience
About The Second Wind
The Second Wind is an OASAS-certified outpatient clinic dedicated to helping individuals overcome substance use disorders and rebuild their lives. Through a compassionate, multidisciplinary approach, our team of clinicians, peer advocates, and support staff work together to provide recovery-focused care that treats each person with dignity and respect. We believe that lasting recovery is possible, and we are committed to walking alongside our clients and their families every step of the way.
Position Summary
The Office Operations Manager oversees daily office operations at The Second Wind corporate office, ensuring staff are meeting expectations, workflows run smoothly, and the office operates efficiently and professionally. This role serves as the point of accountability for day-to-day administrative operations.
Key Responsibilities
Supervise office staff, monitor daily task completion, and ensure accountability across the team
Oversee front-office operations including scheduling, patient/client intake flow, and phone coverage
Manage office supplies, vendor relationships, and facility needs
Ensure administrative processes align with OASAS and compliance requirements
Serve as a point of contact for staff questions and escalate issues as needed
Support onboarding of new office staff
Maintain organized records and reporting for leadership
Address performance or attendance issues among office staff, in coordination with HR/leadership
Qualifications
3+ years of office management or supervisory experience, healthcare setting preferred
Strong organizational and leadership skills
Comfortable managing people and holding staff accountable
Familiarity with healthcare compliance environments a plus
Proficiency with office software and scheduling systems
