COMPANY DESCRIPTION
At Acculabs, we operate at the critical intersection of chemistry, engineering, and advanced manufacturing. We are the silent partners behind the world's most demanding industries—from aerospace and defense to medical devices and consumer electronics. Our pioneering chemical formulations are not just products; they are mission-critical solutions that enable manufacturers to build stronger, more durable, and higher-performing components.
Our team, composed of seasoned industry leaders and technical experts, is dedicated to solving complex surface-finishing challenges. We combine end-to-end engineering capabilities with world-class, ISO-certified laboratory services to deliver an unparalleled customer experience and drive tangible advancements in performance and sustainability.
ROLE DESCRIPTION
We are looking for a dependable, detail-oriented Customer Service Associate to support our customer service and order management process.
This role is focused on order entry, customer communication, follow-up, and administrative coordination. The ideal candidate is organized, responsive, accurate, and comfortable handling routine customer service work in a small business environment.
Success in this position comes from doing the core customer service work consistently well: entering orders accurately, communicating clearly, following up quickly, and making sure nothing falls through the cracks.
KEY RESONSIBILITIES
- Enter and process customer orders accurately in our systems
- Confirm order details, pricing, availability, shipping information, and delivery timelines
- Respond to customer emails and phone calls in a professional and timely manner
- Follow up with customers and internal team members to resolve questions or missing information
- Coordinate with production, lab, shipping, and accounting as needed to support order fulfillment
- Maintain accurate customer, order, and account information
- Track open customer requests and make sure they are resolved promptly
- Help keep customer service and order processing workflows organized
- Escalate customer issues or unusual requests to the appropriate internal team member
- Support a positive customer experience through reliability, professionalism, and attention to detail
QUALIFICATIONS
- Prior experience in customer service, order entry, administrative support, inside sales support, logistics, or a similar role preferred
- Strong attention to detail and accuracy
- Good written and verbal communication skills
- Sense of urgency and ability to follow up without being repeatedly reminded
- Strong work ethic and reliable attendance
- Comfortable with routine, detail-oriented administrative work
- Ability to stay organized while handling multiple customer requests
- Professional and calm communication style with customers
- Comfortable using email, spreadsheets, and business software systems
- Experience with Microsoft 365 preferred
- Experience in manufacturing, distribution, logistics, or B2B customer service is a plus
IDEAL CANDIDATE
The right person for this role is someone who takes pride in being dependable, accurate, and responsive. They enjoy helping customers, keeping information organized, and making sure orders are handled correctly from start to finish.
This role is a strong fit for someone who wants stable customer service work in a small business environment and is comfortable being measured on accuracy, follow-through, communication, and reliability.
SCHEDULE
This is a part-time role of approximately 15–25 hours per week, with a consistent weekday schedule.
Acculabs is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or related medical conditions, national origin, ancestry, age, disability, genetic information, marital status, citizenship status, work authorization status, military or veteran status, unfavorable military discharge, order of protection status, arrest record, conviction record, criminal history, or any other status protected by applicable federal, state, or local law. Acculabs also prohibits harassment and retaliation against any applicant or employee because they have opposed discrimination, participated in an investigation, requested a reasonable accommodation, or exercised any other legally protected right. Acculabs will provide reasonable accommodations to qualified individuals with disabilities, pregnancy-related conditions, and sincerely held religious beliefs, practices, or observances, as required by applicable law. Applicants who require a reasonable accommodation during the hiring process may contact Acculabs to request assistance. Employment decisions at Acculabs are based on business needs, job requirements, qualifications, performance, reliability, and the ability to perform the essential functions of the role, with or without reasonable accommodation.
Pay: $23.56 - $28.38 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Work Location: In person
