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Please review the job profile below and apply today!
Strategic technology leader responsible for the vision, operational maturity, and continuous improvement of Meijer’s enterprise network and unified communications infrastructure. This role spans LAN/WAN, wireless, SD-WAN, data center networking, voice/UCaaS and contact center platforms all aligned to enterprise risk, business continuity, and digital transformation. The ideal candidate builds high-performing teams, establishes rigorous ITSM/ITIL practices, leads changes with discipline, and communicates infrastructure health and roadmap clearly to executive leadership.
What You'll Be Doing:
Strategic Planning & Roadmap
Operational Maturity & Service Excellence
Build and sustain a mature ITSM operating model (incident, problem, change, configuration management) aligned to ITIL best practices; own SLAs, OLAs, and capacity plans.
Change Management & Risk Governance
Chair and co-chair the Network Change Advisory Board (CAB); enforce standardized change controls, risk assessments, and rollback plans; track change-related incidents and drive continuous improvement.
Recruit, develop, and retain a high-performing team of network engineers, architects, and voice specialists; define career paths, skill development plans, and succession planning.
Foster cross-functional collaborations with infrastructure, security, applications, and business teams.
Voice & Unified Communications
Oversee enterprise voice platforms including UCaaS, CCaaS, SIP trunking, and collaborations tools; drive store and contact center modernization and ensure platform resiliency and compliance
Vendor & Financial Management
What You Will Bring with You
Deep expertise in enterprise networking: routing/switching, SD-WAN, wireless, data center networking, and network security (zero-trust, segmentation).
Experience with AIOps, observability platforms, network automation (Ansible, Terraform), and cloud networking (Azure, GCP, SASE/SSE).
