Job Title: Teller
Department: Operations
Reports To: Teller Supervisor and/or Branch Manager
Summary
The Teller is responsible for providing exceptional customer service while accurately processing a variety of financial transactions. This position serves as a frontline representative of the bank by assisting customers with deposits, withdrawals, payments, and general account services while maintaining compliance with bank policies and procedures.
Essential Duties and Responsibilities
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Receive checks, cash, and negotiable instruments for deposit; verify amounts and proper endorsements.
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Cash checks and disburse funds after verifying customer signatures, account balances, and transaction eligibility.
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Process customer transactions accurately through the bank’s operating systems and provide transaction receipts.
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Place holds on accounts for uncollected funds in accordance with bank policies and regulatory requirements.
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Order, receive, and count daily cash shipments and currency supplies.
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Balance cash drawer, currency, and coin daily and reconcile totals with system records.
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Process and balance ATM and night depository transactions.
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Accept and process loan payments.
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Prepare and process customer cash change orders.
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Accept, verify, and process large coin deposits.
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Redeem and process savings bond transactions.
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Receive and process stop payment requests.
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Prepare and process account closing transactions.
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Explain, promote, and refer bank products and services, including cashier’s checks, savings bonds, and other banking solutions.
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Prepare and verify wire transfer documentation for accuracy and completeness.
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Maintain confidentiality of customer information and bank records.
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Adhere to all bank policies, procedures, and regulatory guidelines.
Education and Experience
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High school diploma or GED required.
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Previous cash handling or customer service experience preferred.
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Ability to work independently and manage responsibilities efficiently.
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Strong attention to detail, accuracy, and follow-through.
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Basic math proficiency, including simple percentage calculations.
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Basic computer and data entry skills.
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Strong verbal and interpersonal communication skills.
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Spanish-speaking ability preferred but not required.
Schedule Considerations
Possible work schedule may include:
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Monday through Friday: 8:00 AM – 6:00 PM
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Saturday: 9:00 AM – 12:00 PM
