Customer Service Representative / Account Specilaist (Temp-to-Hire)
Location: Lake Forest, CA (Onsite)
Pay: $25.00 per hour
Job Type: Full-time (Temp-to-Permanent)
Position Overview
We are seeking a proactive and detail-oriented Customer Service Representative / Account Coordinator to join our growing team. This role is ideal for someone who thrives in a fast-paced environment and enjoys balancing customer communication, order management, and cross-functional coordination.
The ideal candidate will have strong organizational and analytical skills, experience managing customer accounts, and the ability to handle multiple priorities with a high level of accuracy.
Key Responsibilities
Customer & Order Management
- Serve as a primary point of contact for customers via phone and email
- Process and enter customer orders accurately and efficiently
- Provide order updates, shipping status, and resolve customer inquiries
- Manage RMA (Return Merchandise Authorization) processes and issue credits
Account & Sales Support
- Support Account Managers and Sales teams with quotes, orders, and customer requests
- Prepare and submit customer quotes and process sample orders
- Gather project and product information from customers and coordinate internally
Logistics & Operations Coordination
- Coordinate shipments, including international orders and lead times
- Plan and schedule deliveries in collaboration with internal teams
- Work closely with Sales and Purchasing to ensure timely order fulfillment
Reporting & Analysis
- Analyze inventory needs and support reservation planning
- Maintain accurate customer and order data within internal systems
Additional Responsibilities
- Assist with process improvements and operational procedures
- Perform other duties as assigned based on business needs
Qualifications
- Bachelor’s degree required
- 2+ years of experience in customer service, inside sales, account management, or related roles
- Proficiency in Microsoft Office (Excel and Outlook required)
- Strong organizational, multitasking, and problem-solving skills
- Excellent written and verbal communication skills
- High attention to detail and data accuracy
- Ability to work in a fast-paced, team-oriented environment
Preferred Qualifications
- Experience with ERP systems (SAP preferred)
- Experience with order fulfillment, shipment coordination, or supply chain processes
- Familiarity with demand forecasting or inventory planning
- Experience with EDI systems
Additional Information
- Must be authorized to work in the United States
- Must be able to commute to Lake Forest, CA
- Work location: In person
Job Type: Full-time
Pay: $25.00 per hour
Shift:
Application Question(s):
- Are you located within 30 minutes driving distance from Lake Forest, CA 92630?
Education:
Work Location: In person
