We are seeking a highly skilled and compassionate Veterinary Receptionist to join our team in a part-time (15-30hr/week) position. Candidate must have flexibility to be self-motivated to work independently or to work collaboratively as needed.
As a Veterinary Receptionist, you will be the first point of contact for clients and will play a critical role in providing exceptional customer service and ensuring the smooth operation of our veterinary clinic. The ideal candidate will have a passion for animal care, strong communication skills, and the ability to multitask in a fast-paced environment.
Animal Hospital experience is preferred, but we can provide training to the right applicant.
Responsibilities include but are not limited to:
- Greet clients and their pets upon arrival, ensuring a welcoming atmosphere
- Manage appointment and surgical scheduling using our practice management software
- Answer phone calls, e-mails, and texts with professionalism
- Pet owner education and promotion of online pharmacy, recommend vaccinations, preventative care, etc
- Complete financial transactions including cash and credit card processing and drawer reconciliation
- Maintain accurate and up-to-date records of client interactions with strong attention to detail and accuracy
- Provide and review client-facing documents—including estimates, consent forms, and prescriptions—ensuring clarity and accuracy, and upload all supporting materials to the pet’s record in a timely and organized manner.
- Compassionately assist with euthanasia-related workflow, including reviewing consent forms with clients and processing payments
- Collaborate with veterinarians to provide exceptional patient care and ensure seamless communication between clients and veterinary professionals.
- Responsible for keeping the reception area and public restrooms clean and organized, including tasks such as light sweeping, mopping, window washing, facility disinfection, and disposal of trash and recycling, etc
- Assists with light snow removal from sidewalks during winter months to maintain safe access to the building
Physical Requirements:
- Must be able to remain in a stationary position during a shift
- Must be able to move throughout the building to transfer medications, lab samples, etc or to communicate with teammates
- Must be able to position self to perform cleaning tasks at floor level as needed
- Must be able to move products and equipment weighing up to 40lbs
- Ability to perform repetitive office tasks (e.g., typing, answering phones) with or without reasonable accommodation
Job Type: Part-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k) matching
- Employee discount
- Paid time off
Work Location: In person
