Join Hilo Benioff Medical Center and be part of a team that proudly cares for our friends, family, and neighbors across East Hawaiʻi.
Make a meaningful difference in the lives of patients receiving cancer care at Hilo Benioff Medical Center’s Cancer Clinic. As a Clinic Receptionist, you will play an essential role in supporting patients, families, physicians, and nurse practitioners by ensuring smooth clinic operations, coordinating appointments and procedures, and providing compassionate, professional service throughout the patient experience.
Key Responsibilities:
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Greet, register, and assist patients at check-in while verifying patient identification, insurance information, and required documentation.
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Schedule clinic appointments, diagnostic imaging, special procedures, and return visits across multiple electronic medical record systems.
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Prepare patient charts and ensure referrals, prior authorizations, insurance information, forms, and billing documentation are complete and current.
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Provide exceptional customer service by answering and triaging telephone calls, responding to patient concerns, providing appointment instructions and reminders, and assisting with patient flow.
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Process outpatient payments, maintain accurate financial and medical records, and assist patients with financial needs, including payment plans when appropriate.
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Coordinate referrals and patient transfers, maintain clinic supplies and records, assist with staff training and orientation, and perform general clerical and administrative duties.
Required Qualifications: To qualify, you must meet all the following requirements. Please note that unless specifically indicated, the required education and experiences may not be gained concurrently. In addition, qualifying work experience is credited based on a 40-hour workweek.
Qualifications:
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Education: High School Diploma or equivalent
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General Experience: Two (2) years of responsible clerical or administrative experience demonstrating knowledge of office procedures, customer service, and basic computer skills
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Specialized Experience (II level): In addition to the General Experience, six (6) months of work experience performing clerical duties including patient registration, scheduling, data entry and medical records handling in a healthcare or clinic setting
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Skills: Strong communication and interpersonal skills, attention to detail, ability to multitask, and commitment to excellent customer service
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Typing: Preferred ability to type at a net speed of 40 words per minute with accuracy
Substitution of Education for General Experience: An Associate’s or Bachelor’s from an accredited college or university may substitute for all of the General Experience required.
As the Big Island’s leading providers of inpatient and outpatient care, the East Hawaii Region of Hawai`i Health Systems Corporation (HHSC), consisting of Hilo Benioff Medical Center, Honoka'a Hospital, Ka′u Hospital, Yukio Okutsu State Veterans Home, East Hawaii Medical Group and East Hawaii Health Pharmacy, delivers a full range of services and programs. Our three hospitals include 290 beds and more than 1,900 employees. Our medical staff is comprised of 250 physicians, physician assistants and Advanced Practice Registered Nurses, representing 33 specialties. East Hawaii Health is our network of clinics offering primary and specialty care. Hilo Benioff Medical Center functions as a Level III Trauma Center, which includes the second busiest emergency room in the state, providing 24-hour care and serving more than 50,000 patients annually. Honoka'a Hospital and Ka′u Hospital are designated as Critical Access Hospitals. To learn more about the East Hawaii Region, please watch our Video Yearbook or visit www.hbmc.org, www.honokaahospital.org or www.kauhospital.org.
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13 paid holidays each year (104 hours); 14 (112 hours) during election years*
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21 paid vacation days (168 hours) per year*
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21 paid sick days (168 hours) per year*
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Medical, dental, vision, and prescription plans
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Employee Assistance Program
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Participation in the State of Hawaii’s retirement system
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Potential eligibility for various student loan repayment & scholarship programs
- Rates listed for paid holidays, vacation and sick days are for 1.0 Full Time Equivalent (FTE) positions assigned to 8 hour shifts. Accruals for these benefits are otherwise prorated based on FTE.
Offers of employment will be contingent on successfully passing a pre-employment examination, which includes a drug screen and other regulatory medical requirements such as, but not limited to, a tuberculosis (TB) screen. The cost for drug screening and blood draw for QuantiFERON and Titers, shall be borne by the Hawaii Health Systems Corporation.
As part of the recruiting process for this position, external applicants (job applicants NOT employed by HHSC’s East Hawaii Region) are required to complete pre-employment assessments shortly after application submission. If you are not an employee of the East Hawaii Region of HHSC, you will receive an email containing assessment instructions. We ask that you complete the assessments within two days of receipt of the request.
The East Hawaii Region of Hawaii Health Systems Corporation is a drug free workplace and an Equal Opportunity Employer.
Must be available to work shifts, weekends and holidays as necessary based on hospital operations. Services are provided 24/7.
