Job Title: Loan Officer Assistant / Transaction Coordinator
Department: Mortgage Division
Reports To: SVP of Mortgage Production
Compensation: $33,280.00 - $45,760.00 ($16.00-22.00/hour)
Status: Non-Exempt
Who We Are
At Timberline Bank, our people are our most valuable asset. We seek qualified employees who enjoy people, are innovative, and who are eager to learn. We, in return, provide opportunities for personal advancement and professional growth. The driving force behind our dedication to providing a "Better, Faster, Easier. -Always." experience is the Timberline Team. From the moment you enter the building, we greet you as a person, not an account number-our belief in the value of exceeding customers' high expectations is what makes Timberline Bank a bank here for our community. Our commitment has been and always will be to provide high-quality personalized customer service. With the Timberline personal touch, the level of customer support is unparalleled. We want to support you and your financial well-being, whether through your personal or commercial needs. Each customer contributes to the success of our small business. TO US, IT IS PERSONAL.
What We Value
At Timberline Bank, the core of our culture is in the following values. We believe heavily in fulfilling each one of these to the highest degree. Our culture is the foundation of who we are as a team, and as a business.
- Exceeding Customers’ High Expectations
- Empowering a Dedicated Team
- Passionate About our Communities
- Value Added Resource for our Customers (Trusted Advisor)
Position Summary
Timberline Mortgage is seeking an organized, customer-focused Loan Officer Assistant / Transaction Coordinator to support our mortgage loan originators from application through closing. This position plays a critical role in delivering an exceptional borrower experience while ensuring loan files move efficiently through the mortgage process. The ideal candidate is proactive, detail-oriented, thrives in a fast-paced environment, and enjoys working with borrowers, Realtors, builders, title companies, processors, and underwriters.
In addition to hourly compensation, this position is eligible for a per-file bonus for each closed loan processed. The bonus amount will vary based on experience and will be determined at the time of offer. Bonuses are calculated monthly, paid in the following month's payroll, and are subject to applicable taxes.
Essential Duties and Responsibilities
- Assist Loan Officers with new loan applications.
- Collect and organize borrower documentation.
- Review applications for completeness before processing.
- Schedule appointments and follow-up calls.
- Communicate with borrowers throughout the loan process.
- Maintain accurate CRM and LOS records.
- Prepare pre-approval packages.
- Assist with marketing campaigns, open houses, and Realtor events.
- Monitor all active loan files from contract through closing.
- Ensure all contract and lender deadlines are met.
- Order appraisals, title work, insurance, and verifications.
- Coordinate with processors, underwriters, closing departments, Realtors, builders, and title companies.
- Track underwriting conditions and assist borrowers in satisfying outstanding items.
- Prepare closing timelines and coordinate closing appointments.
- Perform final file quality reviews prior to closing.
- Serve as the primary point of contact when Loan Officers are unavailable.
- Provide proactive status updates to borrowers and referral partners.
- Deliver an exceptional customer experience throughout the transaction.
- Resolve issues quickly while maintaining professionalism.
- Organize electronic loan files, maintain accurate pipeline reports.
- Ensure compliance with company policies and regulatory requirements.
- Assist with reporting, scheduling, and office operations as needed.
- Other duties as assigned.
Required Knowledge and Expertise
- High School Diploma required. Associate's or Bachelor's degree preferred.
- Knowledge of residential loan products including Conventional, FHA, VA, USDA, and Jumbo loans preferred.
- Proficiency with standard office software.
- High attention to detail, ability to manage 30-50 active loan files accurately.
- Demonstrated independence, sound judgment, integrity, and professionalism.
- Non-solicitation and confidentiality agreement required prior to start date.
Key Competencies
- Establish and Maintain Personal Credibility: Consistently model behavior that is responsible, reliable, and ethical.
- Communicate Effectively: Express information clearly and professionally, both verbally and in writing.
- Critical Thinking: Apply logic and reasoning to identify solutions and resolve issues efficiently.
- Strong Attention to Detail
- Strong Time Management and Organizational Skills
- Excellent Stress Management and Composure Skills
- This position primarily operates in an office setting and involves extended periods of sitting, working on a computer, and communicating with clients and team members. Occasional lifting (up to 20 lbs) and movement within the office may be required.
**Pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules, the salary range above represents the low and high end of the salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees. Incentives based on Timberline Team goals may also be offered. In addition, Timberline Bank provides a variety of benefits to full time employees, including health insurance coverage, vision insurance, dental insurance, life and disability coverage, 401K plan, paid holidays and paid time off.
Equal Employer Opportunity Statement
Timberline Bank prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. All job requirements in the job description provided indicate the minimum level of knowledge, skills, and/or abilities deemed necessary to perform the job competently. Job descriptions are an overview of the duties, responsibilities, and requirements of the position. Employees may be required to perform other job-related assignments as requested. OUR COMPANY ADHERES TO A POLICY OF EMPLOYMENT-AT-WILL, WHICH ALLOWS EITHER PARTY TO TERMINATE THE EMPLOYMENT RELATIONSHIP AT ANY TIME, FOR ANY REASON, WITH OR WITHOUT CAUSE OR NOTICE
