Job Summary
The customer relationship specialist will provide outstanding service to customers via telephone and email interaction. Strong organizational skills and customer follow are key to success. Using your outstanding people skills and in-depth knowledge of company products, programs and processes, along with the ability to communicate effectively with customers as well as cross-functional stakeholders from inside and outside the company.
Essential Functions and Responsibilities
- Come to work with a positive and professional attitude.
- Work to achieve Brewers established budget goal.
- Achieve of 40-60 customer contacts inbound/outbound via calls and emails per day.
- Look for opportunities to convert prospects to customers.
- Answer incoming customer phone calls and provide timely and accurate information concerning orders, returns, shipments, products, product availability, pricing and services.
- Process customer orders, changes, and returns.
- Identify, research and respond to customer issues.
- Train new customers to use available company tools and processes.
- Disseminate customer feedback regarding product issues, service failures or other concerns to internal stakeholders.
- Establish, build, and maintain relationships based on consistent service delivery and trust
- Core Competencies
- Customer focus and service attitude (friendly, courteous and helpful).
- Communication proficiency, the ability to clearly converse in English.
- Effective research and problem-solving skills with special attention to details.
- Ability to maintain a professional, calm demeanor under pressure.
- Be self-motivated and reliable, flexible, creative and team oriented.
- Able to produce work that is thorough and accurate.
- Self-starter and self-motivated.
Required Qualificaitons
- Basic computer skills to include the ability to navigate screens, send and receive email, basic word processing and spread sheeting tasks and multi-task
- Microsoft Office experience to include Outlook and Excel
- Prior customer service experience
- High School diploma, GED or equivalent
Preferred Skills
- Associate or bachelor’s degree preferred
- Industry experience (fabric, crafting, quilting) preferred
Expected Hours of Work
This is a full-time position based on a 37.5 -hour workweek, Monday through Friday. Scheduled between 8:00 am and 4:30 pm. No overtime unless approved by manager.
Travel
Occasional Travel may be required for Trade Shows and dealer event support.
Work Authorization
Must be authorized to work in the United States.
Other Duties
Please note that this job description is not designed to provide a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
