School Bus Dispatcher – Darlington
Southwest Bus Service – Darlington, WI
Southwest Bus Service is building our team in Darlington, and we are looking for a dependable, organized, and confident School Bus Dispatcher to help keep our daily operation running smoothly.
The Dispatcher is at the center of our operation. You will communicate with drivers, monitor radio traffic, respond to schools and customers, coordinate trips and help solve the everyday challenges that come with operating a school bus fleet.
If you are organized, communicate well, can handle several things happening at once and enjoy being part of a team where every day is a little different, this may be a great fit.
What You'll Do
- Monitor two-way radio communications with school bus drivers throughout daily routes and trips
- Answer incoming phone calls from drivers, schools, parents, staff, and customers
- Communicate route changes, delays, student transportation concerns, and other important information
- Use our trip and dispatch software to schedule, assign and monitor school and extracurricular trips
- Coordinate drivers and buses for athletic events, field trips and other transportation needs
- Assist with daily driver and bus assignments
- Help coordinate coverage when a driver is absent or when transportation needs change
- Track buses and communicate with drivers when questions or issues arise
- Maintain accurate dispatch records and daily transportation information
- Communicate closely with the Terminal Manager, drivers, school personnel and other Southwest team members
- Help ensure trips and routes leave on time and are properly staffed
- Respond calmly and professionally when unexpected situations occur
- Assist drivers with questions and help get them the information they need
- Support the overall day-to-day operation of the Darlington terminal
What We're Looking For
You don't need previous school bus dispatch experience to be successful in this position. We are looking for someone who:
- Is dependable and shows up ready to work
- Has strong communication and customer-service skills
- Is comfortable talking on the phone and two-way radio
- Can confidently use computers and learn new software
- Can organize multiple tasks and priorities
- Pays attention to details
- Can think on their feet and solve problems
- Remains calm when things don't go exactly as planned
- Works well with drivers, school staff, customers and coworkers
- Is comfortable working in a fast-moving environment
- Takes ownership and follows through
Previous experience in dispatching, transportation, logistics, school transportation, customer service, office administration, or operations is helpful, but not required.
Why Southwest?
At Southwest Bus Service, we know that great transportation takes more than buses and drivers. It takes a team of people working together behind the scenes to make sure students get where they need to go safely and reliably.
We are growing in Darlington, and this is an opportunity to become an important part of that team from the beginning.
Our team is built around three things:
Integrity. Passion. Teamwork.
If you're looking for a position where you can stay busy, solve problems, work with great people and make a difference in your community every day, we'd love to hear from you!
Apply today and help us build something great in Darlington.
Southwest Bus Service is an Equal Opportunity Employer.
Pay: $20.25 - $24.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Retirement plan
Work Location: In person
