Role
Great opportunity for a person who possesses an excellent telephone manner and Collections/ customer service skills to work in a fast paced, friendly and rewarding role. The successful applicant will obtain reimbursement from international patients and insurance companies for outstanding hospital invoices. Full training is given. Flexible work schedule allowing work remote and in Office. Excellent prospects for growth. Fluency in English is a must.
Job Duties:
- Collecting medical invoices from insurance companies and patients who are international visitors to the USA.
- Make outbound calls and send written correspondence to insurance/patients.
- Use Industry knowledge to negotiate quick payments and higher settlements with both insurers and patients. (full training will be given)
- Obtain payments from uninsured patients.
- Develop relationships with international insurance companies in order to resolve invoices successfully.
- Ensure that all account activity is accurately maintained on a database.
- Comply with all relevant legislation such as HIPAA, FDCPA etc
- Handle incoming e-mails/telephone calls from clients and other vendors.
Skills/qualifications needed
- Excellent written/spoken English
- Good understanding of different cultures and geography outside of USA.
- Tolerant, courteous and excellent customer service/ telephone skills
- Willingness and ability to learn as full training will be given
- Problem solving skills
- Negotiation skills
- Ability to adhere to industry guidelines whilst still achieving individual targets, HIPAA and FDCPA
- Target orientated.
- Attention to detail
Benefits
- Basic salary Estimated earnings between min $45,760.00 to $70,000.00 depending on experience and ability. Salary negotiable.
- Company healthcare plan
- 10 days paid holiday plus 5 paid sick days
- Yearly salary performance review.
- 401K
Job Types: Full-time, Contract
Pay: $52,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Health insurance
- Paid time off
Experience:
- Customer service: 2 years (Required)
Language:
- Mandarin or Korean (Required)
Work Location: In person
