Location: Remote (Must be able to work Pacific Standard Time hours)
Schedule: Monday–Friday, PST business hours (flexibility required based on client and case needs)
Come join one of the fastest-growing legal services companies in the United States!
U.S. Legal Support is a privately held company with over 12,000 on-demand offices nationwide. As a leading provider of litigation services, we offer a full suite of solutions, including court reporting, record retrieval, interpreting & translation, trial services, and transcription to law firms, major corporations, and insurance companies across the country.
The Case Manager plays a critical role in managing litigation-related matters, ensuring seamless coordination between clients, attorneys, and internal teams. This position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced, client-focused environment.
Case & Resource Management
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Manage resources to meet performance expectations while delivering a superior client experience
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Assign appropriate internal and external resources based on case requirements
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Proactively manage jobs in progress to ensure timely completion and delivery
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Respond to urgent client and resource requests, including outside standard business hours
Client & Internal Collaboration
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Collaborate with leadership to provide regular updates and ensure alignment
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Build and maintain strong working relationships with internal teams, vendors, court reporters, and other service partners
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Partner with Sales to ensure overall client satisfaction and service delivery
Case Planning & Execution
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Review case materials, including notices of deposition, complaints, captions, and related documentation
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Develop case-specific “standing orders” and communicate them to all relevant internal teams
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Identify and coordinate special requests, including rough drafts, real-time services, transcripts, exhibits, and video
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Create case memos and maintain accurate notes within internal systems
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Establish communication workflows, including distribution lists when appropriate
Operational Excellence
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Consult with production teams on deliverables including transcripts, exhibits, and video
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Apply best practices to ensure efficiency, consistency, and quality across all cases
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Demonstrate company values in all internal and client interactions
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Perform additional duties as assigned by leadership
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Strong interpersonal, verbal, and written communication skills
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Excellent organizational skills with the ability to manage multiple priorities and deadlines
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Ability to learn and navigate company systems and technology platforms
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Proactive, responsive, and solution-oriented mindset
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Strong attention to detail with the ability to make sound decisions under pressure
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Ability to work independently while also collaborating effectively as part of a team
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Comfortable working in a fast-paced, deadline-driven environment
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Client-focused mindset with strong relationship-building skills
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High level of accountability and ownership
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Effective problem-solving and critical thinking abilities
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Strong multitasking and prioritization skills
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Adaptability and flexibility in a dynamic environment
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Commitment to delivering quality and accuracy
We are committed to supporting our employees with a comprehensive and competitive benefits package, including:
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Retirement Benefits
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Medical, Dental, and Vision Coverage
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Flexible Spending Accounts
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Commuter Benefits
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Life Insurance
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Short- and Long-Term Disability
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Paid Time Off, including 9 holidays
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Paid Parental Leave
At U.S. Legal Support, we foster a culture where employees are encouraged to bring their authentic selves to work. We offer flexible work options and a supportive, team-oriented environment focused on growth and success.
