Senior Systems Engineer – Advance Your Career with L7 Solutions!
L7 Solutions, a leader in IT and cybersecurity, is seeking a Senior Systems Engineer to drive innovation and deliver top-tier technical solutions. In this role, you’ll design, implement, and support cutting-edge IT infrastructure for our clients, ensuring optimal performance and security.
✔ Competitive Salary + Growth Opportunities
✔ Hands-On Work with Advanced Technologies
✔ Collaborative, High-Performance Team Environment
If you're a skilled engineer ready to take on complex challenges and make an impact, apply today!
As a member of our team, you will be responsible for providing remote and on-site support for PCs, networking equipment, servers, firewalls, and desktop software. You will also be an escalation point for difficult-to-solve issues and expected to perform a wide range of IT support tasks.
The ideal candidate should possess excellent communication skills and be willing to work with clients and staff from technical to non-technical backgrounds. You must have the ability to work in a team environment and take ownership of tasks and projects.
Basic Functions:
-
Provide IT support relating to issues with internal systems and network infrastructure.
-
Support services for Microsoft-related technologies: Windows Server, Microsoft 365, Azure, SharePoint, etc.
-
Support services for virtualization technologies: VMware, Citrix, and Microsoft.
-
Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
-
Administer hosted and cloud solutions for customers using technologies that meet their requirements.
-
Support disaster recovery solutions.
-
Remote access solution support: VPN, Terminal Services, and Citrix.
-
Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets.
-
Document maintenance for all computer systems and network infrastructure.
-
Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.
Additional Duties and Responsibilities:
-
Improve customer service, perception, and satisfaction.
-
Escalate service or project issues that cannot be completed within agreed service levels.
-
Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals.
-
Document internal processes and procedures related to duties and responsibilities.
-
Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.
-
Assist with projects as needs dictate and drive completion of deliverables on his/her own as needed.
-
Also responsible for assisting in the maintenance of the design and integrity of the internal systems, including customer-facing hosted and cloud environments.
Knowledge, Skills, and Abilities:
-
Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP.
-
Interpersonal skills: such as telephony skills, communication skills, active listening, and customer care.
-
Diagnosis skills of technical issues.
-
Ability to multi-task and adapt to changes quickly.
-
Technical awareness: an ability to match resources to technical issues appropriately.
-
Service awareness of all organization’s key IT services for which support is being provided.
-
Understanding of support tools, techniques, and how technology is used to provide IT services.
-
Typing skills to ensure quick and accurate entry of service requests.
Benefits:
-
401K with company match
-
Mobile phone reimbursement
-
Competitive salary based on experience and qualifications
-
Health, vision, and dental benefits included
-
Mileage reimbursement
-
Performance-based incentives
-
Generous bonus levels
-
Full on the job training & support
-
Fun working environment and culture
-
Great opportunity for advancement
-
PTO
Compensation Range: $75K - $95K, depending on experience and qualifications.
Join L7 Solutions and be a part of a dynamic team that values innovation, client satisfaction, and professional growth. Apply now and lead our team to new heights!
nFAHFpbKFe
