The Sales and Service Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Sales and Service Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers
Wages: $16.00/hr.
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Ensure optimal operational efficacies to provide customers the best rental car experience.
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Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
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Assist customers with various post rental inquiries that involve the rental and billing process.
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Work in a fast-paced environment, while providing helpful customer service that enhances the customer’s rental experience.
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Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
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Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
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Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
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Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.
Professional Experience:
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Ability to work in a fast-paced environment with a variety of tasks.
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Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
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Previous customer service.
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Strong time management and organizational skills are required.
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Computer literate and detailed orientated.
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Must have a valid driver's license with an acceptable driving record.
Knowledge:
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Customer service resolution practices.
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Excellent communication techniques.
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Sales Management/Coaching ability.
Skills:
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Demonstrate good written and oral communication skills.
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Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
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Demonstrate professionalism and interpersonal skills.
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Show a high level of ownership, accountability and initiative.
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Proven experience of working well within a team.
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Ability to work flexible shifts including weekends and holidays; and work overtime as required.
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Willing to work outdoors during all weather conditions.
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Assist with special administrative projects when needed.
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Ability to stand for long periods of time.
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Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
