Position Title: Program Aide
Job Identification:
- Immediate Supervisor: Mission Services Manager
- EEOC Class: Professional
- FLSA Status: Non-exempt
Salary: $20.00 - $24.00 per hour
Job Summary:
The Program Aide provides administrative and program support, and other duties to support assigned Mission Services programs.
Duties/Responsibilities:
- Maintains participant files and files documents/forms in a timely manner according to program policies, ensures all required documents/forms are filed, and reports any file discrepancies to the Mission Services Manager.
- Follows up with placed program participants for retention according to program policies.
- Researches job leads and employers online and provides job leads to Coordinators and program participants.
- Assists participants with onboarding/orientation activities as needed.
- Assists with monitoring and providing support to Occupational Skills program participants.
- Assists Mission Services staff with providing supportive services to program participants.
- Provides administrative support including making copies, scanning, and preparing packets.
- Participates in team meetings with internal staff and outside providers, as appropriate, and communicate individually with team members between meetings in order to coordinate.
- Maintains all documentation on assigned programs including up-to-date case notes as needed, updating any required databases, and assembles documentation for billing.
- Adheres to program standards and outcomes as outlined in program policies/procedures, program contracts, and referral and accreditation agency standards.
- Performs other related duties as assigned.
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Ability to speak/read/write proficient English; Bilingual skills preferred.
- Proficient with Microsoft Office/Office 365.
- Ability to market and place individuals with disabilities, lack of skills, negative work history, justice-involved, and/or multiple barriers to employment.
- Ability to work both independently and collaboratively.
- Works well under pressure and with deadlines; ability to multitask.
- Excellent time management skills, organizational skills, and attention to detail.
- Honesty, integrity, reliability, punctuality.
- Thorough knowledge about company’s mission and services.
- Uphold compliance with all legal, health, and safety guidelines.
Required Experience:
- High School Diploma.
- Bachelor's degree or experience in job placement/staffing or working with young adults populations. (Preferred)
- Valid driver license and insured/reliable vehicle.
- Background check.
Physical Requirements:
- Free from drug and alcohol abuse.
Environmental Conditions:
- Office.
- Off-site meeting locations.
Equipment, machines and tools used:
- Computer.
- Printer
- Copy machine.
- Phone.
Please note that this position has a 180 day introductory period.
Note: The statements herein are intended to describe the general nature and level of work being performed, but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer. As a Goodwill Industries of Ventura and Santa Barbara Counties Office Staff member, this position requires an extended introductory period of one-hundred and eighty (180) days from the date of hire.
