BASIS Phoenix North is seeking qualified candidates for an IT & Facilities Coordinator to start ASAP!
Position Overview
The IT & Facilities Coordinator provides frontline technical support to students, faculty, and staff in a school environment. This role focuses on resolving Tier 1 issues, supporting classroom technology, and maintaining endpoint devices across a mixed fleet of Chromebooks, Windows 11 systems, and mobile tablets. For the facilities side, this position keeps the school or district running smoothly by managing building operations, maintenance requests, and vendor scheduling. The IT & Facilities Coordinator will act as the central point of contact for repairs, safety issues, and space management, ensuring that all facilities are safe, functional, and ready for daily use.
Primary Responsibilities
Provide Tier 1 support for end-user devices, including:
Chromebooks (Google Admin-managed)
Windows 11 laptops/desktops (Intune-managed)
Tablets and mobile devices (iOS / Android)
Deliver classroom and help desk support for:
Student and teacher device issues
Wi-Fi connectivity and authentication (802.1X)
Printing (Windows Print Server, Universal Print, UniFlow)
Troubleshoot hardware, software, and account-related issues with a focus on rapid resolution and minimal classroom disruption
Perform device provisioning and lifecycle management:
- Maintain endpoint health and compliance:
- OS updates and patching (Windows, ChromeOS, Android)
- Security controls (Cisco Secure Endpoint, Umbrella DNS filtering)
- Device compliance and remediation
Assist with network-related troubleshooting:
Wireless connectivity in high-density environments
Basic switching and VLAN awareness
End-user issues related to DNS filtering and content access
Support classroom and campus technology:
Projectors and displays (Epson, interactive panels)
Digital signage platforms (USB, Yodeck, UniFi Connect)
Basic VoIP troubleshooting (Switchvox, SIP devices)
Paging/intercom endpoints
Maintain accurate documentation:
Ticket updates and resolution notes
Knowledge base articles and end-user guides
Inventory and asset tracking
Escalate complex issues to Tier 2/engineering teams with proper documentation and completed troubleshooting steps
Key Competencies
Education and Experience Requirements
Required
Core Technical Skills
Facilities
Perform and or coordinate with vendors basic maintenance and repairs (plumbing, electrical, HVAC, safety systems)
Respond to campus requests for:
Maintenance and custodial support
Furniture moves and room setups
Equipment needs and HVAC adjustments
Coordinate with third-party vendors (HVAC, custodial, landscaping, pest control, etc.)
Ensure campus grounds are clean, safe, and well-maintained
Act as the Campus Safety Coordinator, including:
Maintain and support the campus Emergency Preparedness Program
Assist the Head of Operations with additional projects and initiatives
Additional Job Information:
Benefits and Salary:
- Salary for this position is competitive and dependent on education and experience
- BASIS Ed offers a comprehensive benefits package, including but not limited to:
- Employer paid medical and dental insurance
- Vision insurance
- PTO
- Ability to add dependents
- 401k with partial match that grows over time
- Employee Assistance Program
- Childcare Savings Opportunity (KinderCare tuition discount)
Notice of Non-Discrimination: In accordance with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, Title II of the Americans with Disabilities Act of 1990, the Boy Scouts of America Equal Access Act and applicable state law, BASIS* does not discriminate on the basis of actual or perceived race, color, religion, national origin, sex, age, disability, gender identity or expression, or any other classification protected by law in any of its business activities, including its educational programs and activities which comply fully with the requirements of state and federal law and Title IX. The following person has been designated to handle inquiries regarding BASIS’ non-discrimination policies: Beverly Traver, Compliance and Equity Investigator, BASIS Educational Group, LLC., 7975 N. Hayden Rd, Scottsdale, AZ 85258, (480) 289-2088.
*As used in this policy, the term "BASIS" refers to: BASIS Educational Group, LLC, BASIS Charter Schools, Inc., BTX Schools, Inc., BDC, A Public School, Inc., BBR Schools, Inc., and all affiliated entities.
