Customer Service Representative
As a Permit Coordinator, you will play an important role in helping our customers obtain the permits they need to safely and legally transport oversized and overweight loads.
Your primary responsibilities will include:
- Receiving OD/OW, Fuel, and Trip permit orders from customers by phone, email, and fax
- Entering and updating customer and vehicle information accurately
- Communicating with state Department of Transportation (DOT) offices
- Receiving and processing issued permits
- Completing customer orders and preparing them for invoicing
- Providing professional and responsive customer service
- Assisting Permit Consultants and other team members as needed
- Managing multiple requests while meeting deadlines and maintaining accuracy
This is a fast-paced, deadline-driven, customer-focused position where attention to detail and teamwork are essential.
What We're Looking For
We are looking for someone who is dependable, professional, willing to learn, and comfortable working in a fast-paced environment.
Minimum Qualifications
- High school diploma or GED
- Strong attention to detail
- Professional verbal and written communication skills
- Ability to learn new processes and computer systems
- Ability to prioritize and manage multiple tasks
- Dependable attendance and punctuality
- Ability to work effectively as part of a team
Preferred Skills & Experience
- Customer service experience
- Computer proficiency
- Microsoft Office and Outlook experience
- Experience working with multi-line telephone systems
- Problem-solving skills
- Previous office or administrative experience
Experience with OD/OW permitting is not required. We will train the right candidate.
Why Join Permit America?
At Permit America, we believe our greatest resource is our team. We invest in our team and encourage employees to develop their skills, take on new challenges, and grow professionally.
Our benefits and employee programs include:
- Competitive hourly pay: $16.00–$19.00
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) with company matching
- Paid time off
- Paid holidays
- Wellness program
- Paid birthday off after one year of service
- Semi-annual employee performance bonuses
- $500 Perfect Attendance Bonus after one year of service, when eligibility requirements are met
- Comprehensive on-the-job training
- Opportunities for professional growth and development
Available Shifts
Full-time, Monday–Friday
Occasional overtime may be required.
Training Schedule: Monday–Friday, 8:30 AM–5:30 PM
Ready to Apply?
If you are looking for a stable, team-oriented workplace where you can learn new skills and build a career, we would like to hear from you.
Please make sure your resume is current and includes a valid mailing address, phone number, and personal email address.
You can also ppply online through our Careers page:
https://permitamerica.com/careers/
Permit America, Inc. is an Equal Opportunity Employer (E.O.E.)
Additional Information:
- This is an in-person position; remote work is not available.
- This is a full-time, non-contract position.
- Employment is at-will.
- Employment is contingent upon successful completion of a pre-employment background check and drug screening. Criminal history, when applicable, will be reviewed on an individualized basis and in accordance with applicable federal, state, and local laws.
- Position will remain open until all available shifts are filled.
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Frankfort, KY 40601 (Preferred)
Work Location: In person
