Do you want to join a team where building meaningful relationships and helping residents feel at home is at the heart of everything you do?
At Dunwoody Pines Independent Living, we are seeking a Community Development Coordinator (CDC) to join our team and play a pivotal role in supporting the local Sales Department! As a CDC, you will focus on delivering exceptional customer service to new residents, executing onboarding plans, and assisting with sales and community outreach. This position requires excellent communication and relationship-building skills, with a passion for senior care and lifestyle. The CDC is a key contributor to achieving our goal of maintaining 100% occupancy and promoting a positive, professional image of the community.
Job Responsibilities:
- Sales and Marketing Support: Assist the Community Development Director with marketing initiatives developed in collaboration with the corporate Marketing department. Utilize community outreach, grassroots, and traditional sales tactics to support sales efforts.
- Lead Generation & Outreach: Develop a pool of new prospective residents through a variety of lead-generation strategies, including cold calling, networking, and leveraging current residents' referrals.
- Sales Process Management: Manage the entire sales process, from lead generation to closing, ensuring timely follow-up and effective communication with prospective residents and their families.
- Onboarding & Customer Service: Execute the 90-day onboarding plan for new residents, ensuring a smooth transition into the community and providing exceptional customer service.
- Marketing Materials & Communication: Contribute to the development and editing of marketing materials for corporate publications, signage, and advertising.
- Negotiation & Contracting: Negotiate rental agreements and terms with prospective residents and their families.
- Competitor Analysis: Research and track local competitors to remain informed on pricing, special offers, and market trends.
- Reporting: Provide weekly reports to the management team, summarizing sales efforts, prospective resident status, and market conditions.
Education & Experience:
- Preferred Education: Bachelor's degree (not required)
- Experience: Previous experience in sales, customer service, or senior living is a plus.
Skills/Requirements:
- Customer Service Skills: Ability to develop and maintain relationships with prospective residents and their families, providing excellent service.
- Data Driven: Proficient in utilizing data to inform decision-making, track performance metrics, and identify trends that drive community engagement and growth.
- Communication: Strong verbal and written communication skills, with the ability to effectively engage with residents, families, and staff.
- Sales Acumen: Strong understanding of the sales cycle, with the ability to close sales effectively.
- Organizational Skills: Excellent time management and organizational abilities.
- Marketing Knowledge: Ability to think strategically and contribute to the development of marketing plans.
- Technology Proficiency: Familiarity with CRM lead-tracking systems is preferred, but not required.
- Local Outreach: Must have a reliable vehicle to travel for outreach and promotional activities within the city.
- Passion for Senior Living: A genuine interest in working with seniors and an understanding of their lifestyle and needs.
Additional Responsibilities:
- Maintain a professional and respectful attitude towards all employees and residents.
- Adhere to company policies and dress code.
- Protect confidential information and materials.
- Attend community events and represent the community in a positive, professional manner.
Join our team at Dunwoody Pines Independent Living and help us make a difference in the lives of our residents by providing them with the best living experience possible.
Job Type: Full-time
Pay: $50,000.00 - $54,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- Do you have experience in a Senior Living/Healthcare environment?
- What are your salary requirements for this role (yearly)?
- What qualities do you possess that would make you a great fit for our role and our community?
Work Location: In person
