About Us
Santana Mental Health Services is a premiere private psychiatry and therapy practice setting a new standard in mental healthcare across Florida and North Carolina. Our team includes seven distinguished providers, several with double and triple board certifications, representing a depth of expertise rarely seen in outpatient psychiatry.
We are supported by a front desk team of five highly professional and organized staff who uphold our culture of excellence and precision. The practice operates entirely on digital, cloud-based systems, combining innovation and efficiency with compassionate, patient-centered care.
Position Overview
We are looking for a highly organized, bilingual (English/Spanish) undergraduate student pursuing a pre-med or health-science degree who is eager to gain first-hand experience in a modern, fast-paced clinical environment.
As part of the front desk team, you will serve as the first point of contact for patients and families, helping ensure a seamless experience from scheduling to follow-up. This position provides a strong foundation for students planning to apply to medical school or other healthcare programs.
Responsibilities
- Welcome and assist patients and families with professionalism and warmth.
- Manage scheduling, patient intake, and follow-up communications.
- Maintain accurate digital records through our EMR system.
- Coordinate with providers and staff to ensure smooth daily operations.
- Assist with administrative tasks such as lab orders, forms, and documentation requests.
- Uphold patient confidentiality and compliance with HIPAA standards.
Requirements
- Currently enrolled in an undergraduate pre-med, psychology, biology, or related program.
- Bilingual in English and Spanish (spoken and written).
- Strong organizational skills, reliability, and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to commute to South Miami (in-person position).
- Prior experience in a healthcare or office setting is helpful but not required.
- Familiarity with EMR systems is a plus; training will be provided.
What We Offer
- Flexible scheduling to accommodate academic commitments.
- Hands-on experience in a leading outpatient psychiatric practice.
- Mentorship and exposure to clinical and administrative healthcare operations.
- A professional, supportive, and collaborative team environment.
Job Type: Part-time
Pay: $16.00 per hour
Expected hours: 15 – 25 per week
Benefits:
- Flexible schedule
- Professional development assistance
Application Question(s):
- Are you currently enrolled in a bachelor's degree program in a pre-med track or an equivalent program intended to prepare you for medical school?
Language:
Work Location: In person
