Overview
This role enrolls patients into a remote patient monitoring program (Evolko HealthRADAR) and keeps them engaged after enrollment. Success looks like a growing patient roster with low drop-off and quick resolution of non-responsive cases.
This is a fixed-term position tied to the current phase of the HealthRADAR rollout. The initial term is one month, including training. Training is paid from day one of the contract.
Responsibilities Enrollment
- Meet with eligible patients to explain the program in plain language and answer questions
- Help patients download the Evolko App and walk through setup
- Help patients Bluetooth-pair devices and take their first reading
- Coordinate with clinic staff to identify eligible patients and schedule enrollment sessions around normal clinic flow
- Complete the Enrollment Checklist for all patients enrolled each day
Patient Follow-Up
- Call enrolled patients on a regular cadence to confirm correct use of the Evolko HealthRADAR
- Answer basic troubleshooting questions and escalate technical issues to support rather than fixing hardware directly
- Track each patient's status (active, non-responsive) and help patients remain active on the platform
Reporting
- Check in regularly with the Program Manager on weekly progress and priorities
- Flag anything blocking enrollment
Qualifications
Prior experience in healthcare administration, patient-facing customer service, or a call center environment preferred; entry-level candidates with strong interpersonal skills will also be considered
- Comfortable interacting with older patients, with the empathy and patience to walk them through a digital onboarding process
- Warm, patient-centered communication style
- Comfortable using a smartphone app and pairing devices via Bluetooth
- Organized enough to manage a growing patient list without things slipping
- Reliable with a consistent weekly schedule
- Bilingual (Spanish) candidates might be preferred.
Transportation-Candidates must be able to provide their own transportation to the clinic. Background Check &
Certification Requirements-Offer is contingent on a standard background check.
Pay: From $15.00 per hour
Benefits:
- Flexible schedule
- Opportunities for advancement
- Paid training
Work Location: In person
