Overview
We are seeking a dynamic and strategic Corporate Task Force General Manager to lead and coordinate high-impact initiatives across our hospitality profile in Northern California. This pivotal role requires a passionate leader with a comprehensive understanding of hospitality management, guest services, and operational excellence. As the driving force behind our corporate task force, you will oversee multifaceted projects, foster exceptional team collaboration, and ensure the seamless execution of initiatives that elevate our brand standards. Your energetic leadership will inspire teams to deliver outstanding customer experiences while maintaining rigorous standards in revenue management, human resources, and operational efficiency.
Duties
- Lead and oversee the planning, implementation, and evaluation of corporate task force projects across multiple departments, ensuring alignment with organizational goals.
- Supervise teams involved in hospitality management, guest relations, and hotel operations to deliver superior guest services and uphold brand standards.
- Coordinate with hotel management and their teams to optimize revenue streams through strategic revenue management practices and budgeting oversight.
- Manage human resources functions including staffing, training, performance evaluations, and fostering a positive work environment that promotes leadership development.
- Oversee front desk operations, including multi-line phone systems and phone etiquette training, to ensure exceptional customer service at all touchpoints.
- Develop and implement policies for guest services, night audit procedures, and hotel operations to enhance guest satisfaction and operational efficiency.
- Monitor operational metrics related to hospitality standards, guest relations, and financial performance; prepare detailed reports for executive review.
Qualifications
- Proven supervising experience within hospitality management or hotel operations environments.
- Extensive knowledge of hotel management practices, including guest services, operations, night audit procedures, and front desk management.
- Strong background in revenue management, budgeting, human resources, and customer service excellence.
- Exceptional leadership skills with the ability to motivate teams and promote a collaborative work culture.
- Multilingual or bilingual proficiency is highly desirable to support diverse guest interactions.
- Excellent communication skills with experience managing multi-line phone systems and practicing professional phone etiquette.
- Demonstrated ability to manage complex projects within a hospitality or resort setting while maintaining high standards of guest relations. Join us in shaping memorable experiences for our guests through energetic leadership and innovative operational strategies!
Pay: $70,304.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Education:
Experience:
- Hotel management: 7 years (Required)
Willingness to travel:
Work Location: On the road
