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Do you relish tracing a failure mode in an alternator down to the component?
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Can you translate complex test data into clear, customer-ready answers over the phone?
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Are you energized by improving product quality while acting as the voice of the customer?
If so, this role will put your diagnostic mindset and customer focus to work across alternators, starters, wiper motors, and related automotive electrical components.
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Own Quality Response System (QRS) evaluations: triage cases, conduct inspections, and document findings.
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Perform reliability testing and in-depth failure mode analysis on rotating electrical products.
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Evaluate warranty claims and provide evidence-driven recommendations.
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Validate supplier samples against OE and WAI specifications to ensure compliance.
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Calibrate and repair testing equipment to maintain measurement integrity.
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Deliver technical phone support; assist customers with cross-references and product lookups.
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Diagnose issues at the component level for customer evaluations, labor claims, or specific QRS requests.
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Collaborate with Sales, Customer Service, Product Management, and the Director of Quality to resolve product-quality concerns.
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Monitor issue resolution through to completion and contribute to improvement projects.
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Support internal teams with interdepartmental technical expertise; perform additional non-Quality tasks as assigned.
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Uphold Quality Department policies while maintaining high productivity, efficiency, and quality standards.
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Travel as needed for training or quality-support activities.
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Education: College diploma with 2+ years of related industry experience, or high school diploma with 5+ years related experience.
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Experience: 2–5 years in the automotive sector.
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Technical depth: Solid command of DC vehicle electrical systems; hands-on experience with alternators and starters, including testing and diagnosing failure modes; working knowledge of automotive electronics; mechanically inclined; comfortable with hand tools and various measuring/testing instruments.
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Certification: ASE certification is a plus.
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Software: Windows proficiency; strong Excel, PowerPoint, and Outlook skills.
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Work style: Follow instructions, respond to management direction, and execute with consistency.
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Communication: Strong written and verbal skills; customer phone support experience preferred; able to present findings in reports, slide decks, and small group/customer discussions.
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Personal attributes: Efficient with time, steady under pressure, safety- and security-minded, and relentlessly customer-focused.
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Proficiencies: Mechanical testing; familiarity with ASE Automobile and Light Truck Certification tests.
You will connect field feedback to product improvements, safeguarding customer confidence and driving continuous quality gains across WAI’s automotive electrical portfolio.
