Title: Bowline Hotel Overnight Guest Services Associate
Department: Guest Services
Reporting Relationship: GM > Assistant General Manager
Job Summary
We are currently hiring for a part time overnight guest services associate (11 PM – 7 AM), with a focus on guest services and laundry duties. There is potential for additional non-overnight shifts during peak season. This role also includes light barista/ bar duties.
Join the team at Bowline Hotel where hospitality meets purpose! We’re looking for someone who is passionate about people, delivers excellent customer service, and brings a positive, can-do attitude to every shift.
Duties + Responsibilities
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Greet and check guests in and out
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Communicate hotel policies, amenities, and special packages
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Answer phones and assist with online, phone, and walk-in reservations
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Monitor and respond to guests though Akia
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Respond to guest concerns with professionalism and care
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Assist with resolving guest complaints and issues and find improvement areas to the guest experience.
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Process payments for hotel rooms, restaurant orders, and retail
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Laundry as needed
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Sweep/mop lobby and restaurant
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Other duties as assigned by the General Manager
Permission to Play Values These values represent the essential, non-negotiable behavioral standards required for every member of our team:
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Kindness - at the heart of our interactions is showing empathy, warmth, and thoughtfulness to make everyone feel welcomed and valued.
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Respect - valuing others' perspectives, time, and contributions. Showing consideration for guests, coworkers, and the community by upholding high standards, and handling all interactions professionally.
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Team Player - Collaboration is key to creating memorable guest experiences, so team members are expected to be cooperative, supportive, and reliable. Being a team player means pitching in where needed, celebrating others' successes, and contributing to a positive atmosphere.
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Willing to Learn - be open-minded, ready to improve your skills, embrace feedback, and seek opportunities to grow personally and professionally.
Qualifications
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Food Handler’s Permit first day
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OLCC Permit first day
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Hotel or customer service experience preferred
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Must be extremely reliable
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Weekend availability is required
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Responsible and detail-oriented
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Good communication skills
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Flexible and adaptable to changes
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Patience and problem-solving skills are necessary to effectively do this job
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Valid driver's license
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Background Check Required
