Inside Sales Representative
3rd & Mill Automotive LLC
Location: Coraopolis, PA
Employment Type: Full-Time / Part-Time
3rd & Mill Automotive LLC is a customer-focused automotive business located in Coraopolis, Pennsylvania, just outside of Pittsburgh. We provide a wide range of automotive products and services for cars, trucks, vans, SUVs, trailers, RVs, boats, and commercial vehicles.
Our services include automotive parts and accessories, wheels and tires, preventative maintenance and repair, professional detailing, paint protection film (PPF), ceramic coatings, truck caps, and commercial vehicle upfitting. We take a personable approach to every customer and are committed to providing quality workmanship, dependable products, and exceptional service.
Position Overview
3rd & Mill Automotive LLC is seeking a motivated, personable, and customer-focused Inside Sales Representative to join our growing team.
The Inside Sales Representative will serve as an important point of contact for customers, helping them identify the right products and services for their vehicles while providing accurate information, pricing, and exceptional customer service.
The ideal candidate is comfortable communicating with customers in person, over the phone, and electronically, has an interest in the automotive industry, and enjoys building relationships while helping customers find the right solution for their needs.
Responsibilities
- Greet and assist customers in a professional and friendly manner
- Answer customer questions in person, by phone, email, and other communication channels
- Identify customer needs and recommend appropriate automotive products and services
- Sell automotive accessories, parts, wheels, tires, and related products
- Provide product information, specifications, pricing, availability, and lead times
- Prepare accurate estimates and sales quotes
- Assist customers with selecting products based on vehicle application, budget, and intended use
- Assist with wheel and tire sales, including fitment and application information
- Assist customers with truck caps, accessories, and other vehicle-specific products
- Support sales of commercial vehicle upfitting products and services
- Coordinate with technicians, installers, detailers, and other departments to ensure customer needs are properly communicated
- Schedule installations, service appointments, and other work as needed
- Follow up with customers regarding quotes, orders, appointments, and completed work
- Process sales transactions, deposits, and payments accurately
- Assist with processing special orders and product purchases
- Monitor order status and communicate updates to customers
- Maintain accurate customer and sales records
- Help maintain organized displays, product information, and showroom areas
- Assist with receiving and organizing products when needed
- Develop and maintain positive relationships with new and existing customers
- Identify opportunities for additional products and services when appropriate
- Help resolve customer concerns professionally and efficiently
- Maintain current knowledge of products, brands, applications, and services
- Follow all company policies and procedures
- Maintain a professional appearance and attitude
- Perform other duties as assigned by management
Qualifications
- Previous sales, customer service, automotive, or retail experience preferred
- Automotive industry experience is a plus, but not required
- Strong verbal and written communication skills
- Friendly, professional, and approachable personality
- Strong customer service skills
- Ability to listen to customers and understand their needs
- Comfortable making recommendations and discussing pricing
- Strong organizational and time-management skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail
- Ability to work independently and as part of a team
- Dependable and punctual
- Professional appearance and demeanor
- Basic computer skills
- Willingness to learn automotive products and applications
- Valid driver's license preferred
Preferred Skills & Experience
The ideal candidate may have knowledge or experience with:
- Automotive parts and accessories
- Wheels and tires
- Tire and wheel fitment
- Truck caps and truck accessories
- Van and commercial vehicle accessories
- Commercial vehicle upfitting
- Automotive detailing products and services
- Paint protection film and ceramic coatings
- Preventative maintenance and automotive service
- Automotive aftermarket products
- Customer relationship management
- Point-of-sale and estimating systems
- Product research and sourcing
Automotive industry experience, product knowledge, or sales experience is preferred but not required. Training will be provided for qualified candidates who demonstrate a willingness to learn.
Sales & Customer Service Expectations
At 3rd & Mill Automotive, sales are about more than simply selling a product. Our Inside Sales Representatives are expected to understand the customer's needs and help them make an informed decision.
The ideal candidate will:
- Put the customer first
- Provide honest and accurate product information
- Recommend products based on the customer's actual needs
- Avoid high-pressure sales tactics
- Follow through on customer commitments
- Communicate clearly with customers and coworkers
- Take ownership of customer requests from beginning to completion
- Maintain a positive and professional attitude
- Represent 3rd & Mill Automotive with integrity
What We Offer
At 3rd & Mill Automotive, we believe in providing our employees with an opportunity to learn, grow, and build a career within the automotive industry.
Our Inside Sales Representatives will have the opportunity to develop knowledge across a wide range of automotive products and services while working directly with customers and multiple departments within the company.
Employees may gain experience in automotive accessories, parts, wheels and tires, service, detailing, truck and van accessories, and commercial vehicle upfitting.
We value customer service, product knowledge, teamwork, professionalism, accountability, and integrity. Advancement opportunities may be available based on experience, performance, and business needs.
How to Apply
Interested candidates are encouraged to apply in person at 3rd & Mill Automotive LLC or submit a resume to:
[email protected]
Please include the position you are applying for and your contact information.
Pay: From $20.00 per hour
Benefits:
Work Location: In person
