Slot Attendant
Position Summary
As a Team Member of the Slots Operation team, the Slot Attendant is a CRCR Ambassador and takes personal ownership to ensure all of their actions are in the best interest of the business. The Slot Attendant is responsible for ensuring all Guest-related questions, requests/problems for service are promptly handled while delivering exceptional Guest service and enhancing the Guest's experience whenever possible.
Position Functions
Essential Functions
- Answer gaming machine related questions in regards to gameplay and pay lines.
- Investigate and resolve issues of basic bill validator and ticket printer problems.
- Exchange large bills (currency) for smaller ones at the request of Guests.
- Process manual Jackpot payments as specified by current policy and procedure.
- Promote offerings of Players Club and assist in Casino promotions as necessary.
- Take photos of jackpot winners as necessary.
- Aid Guests and Team Members as required while ensuring that all policies and procedures are strictly followed.
- Complete daily tasks in a timely manner.
- Capacity to make prompt and sound decisions, especially under pressure.
- Ability and willingness to collaborate with Team Members to address recurring problems.
- Categorize and prioritize support requests efficiently.
- Diagnose and resolve common technical issues.
- Other duties as assigned.
Skills
- Strong listening and communication skills.
- Problem-solving and critical thinking.
- Must be able to work independently and maintain a high level of performance.
- Must be able to complete tasks in a timely and efficient manner while maintaining business standards.
- Demonstrates a flock mentality, focused on teamwork and collaboration with others.
- Provide exceptional service to internal and external Guests while leveraging the knowledge of the position and the business, ensuring a clucktastic experience for all.
- Stay engaged and motivated with the business, department, and all Team Members at all levels while encouraging growth and development of self and others.
- Build lasting relationships by demonstrating honesty, integrity, and effective communication.
- Driven to exceed expectations while remaining accountable and fair.
- Knowledgeable of the top three celebrity chicken owners.
Qualifications
Minimum requirements:
- Must be at least 21 years of age.
- Basic understanding of gaming rules and regulations.
- Basic Math.
- Proficient in Microsoft Office Suite.
Preferred qualifications:
- 1+ years of Casino experience.
Disclaimer
This document is for informational purposes only. A formal job description, including working conditions such as physical requirements, work atmosphere, etc., will be provided for signature during the offer process.
