Service Engineer - Syracuse, NY

Hexagon Manufacturing Intelligence -
Syracuse, NY

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Job Details

Full-time
$32 - $34 an hour

Benefits

Commuter assistance
Health savings account
Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
401(k) matching
Safety equipment provided

Qualifications

Customer communication

Full Job Description

Summary

Hexagon’s Manufacturing Intelligence Business Area is seeking a Service Engineer in our Syracus, NY location.

At Hexagon's Manufacturing Intelligence Business Area, we're helping shape the future of industry with cutting-edge technologies that enable the development of the next generation of products. With a global reach and a vast portfolio that includes advanced sensors, factory automation, and simulation tools, we foster innovation and transformation in manufacturing.

Why Join Us?

Be part of a global leader in industrial intelligence.
Work remotely and travel to customer sites across the region without having to fly across the country.
Collaborate with a forward-thinking team dedicated to innovation and excellence in customer service.
Learn from a long-tenured existing team with deep product and customer experiences.

About the Role

As a Field Service Engineer, you’ll play a critical role in ensuring our customers’ success by maintaining and optimizing our high-precision Coordinate Measuring Machines (CMM) and related equipment. You'll work independently, troubleshoot complex mechanical and electronic systems, and have the opportunity to develop your skills through exposure to innovative technologies

What You'll Do

As a Service Engineer, you will play a critical role in ensuring customer success by installing, maintaining, troubleshooting, and optimizing high-precision Coordinate Measuring Machines (CMM) and related equipment. You will work independently in customer manufacturing environments, diagnose complex mechanical and electronic systems, and deliver exceptional service that strengthens long-term customer relationships.

Install, repair, troubleshoot, calibrate, and maintain CMM systems at customer locations.
Diagnose mechanical, electrical, and software-related system issues and implement corrective actions.
Provide technical training and operational guidance to customers on machine operation and preventative maintenance.
Accurately document service activities and submit detailed service reports.
Partner cross-functionally with technical support and engineering teams to resolve complex issues.
Deliver high levels of customer satisfaction while managing service schedules effectively.
Travel throughout the upstate NY territory (up to 100%) to support customer needs.
Lift and move equipment weighing up to 75 pounds unassisted and work a minimum of 40 hours per week, including overtime as required to meet customer needs.

Qualifications

Must be located in Syracuse or Utica, NY
Technical degree (Technical School, Associate, or Bachelor’s) in Electronics, Industrial Mechanics, Mechatronics, or related field, or Military Technical School training and experience.
Hands-on experience using hand tools and basic electrical test equipment.
Working knowledge of Microsoft operating systems.
Strong mechanical, electrical, and software troubleshooting capabilities.
Strong problem-solving skills and ability to work independently in dynamic environments.
Excellent communication and customer service skills.
Ability to regularly lift and move equipment weighing up to 75 pounds.
Prior experience with CMM equipment or industrial automation is preferred.

Work Environment

Employees must be able to perform each essential job function satisfactorily and, if requested, reasonable accommodation may be provided to enable employees with disabilities to perform essential job functions, absent undue hardship.

This role is primarily field-based, supporting customers at manufacturing and industrial worksites across the upstate NY region.

Frequently required to stand, walk, bend, kneel, and work in industrial environments.
Regularly lift and/or move equipment up to 75 pounds.
Manual dexterity required for tool usage, keyboard use, and equipment handling.
Specific vision abilities required include close vision, depth perception, and focus adjustment.
Frequently communicates with customers and internal teams.
Noise levels may range from low to moderate in customer facilities.
Personal Protective Equipment (PPE) provided as required.
Travel required up to 100% within the Orlando territory.

What We Offer

Competitive salary with performance-based bonus opportunities.
Comprehensive healthcare benefits (medical, dental, vision), including Health Savings Accounts (HSA) with employer contributions.
Paid time off (PTO), including holidays and parental leave.
401(k) with generous employer match and tuition reimbursement to support your professional development.
Access to supplemental health benefits, legal assistance, commuter benefits, and identity protection plans.
Opportunities to grow and move within a global company known for innovation and employee development.

Pay:

$32-$34/hr

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