Who are we?
Polyconcept North America (PCNA) is the industry’s biggest and most diverse offering of promotional products and decoration services. At PCNA, we don’t just create products — we inspire brand experiences. Join our team and be part of a company where you can make a mark, build something meaningful, and grow in your career while helping brands leave lasting impressions.
What we offer you
- Comprehensive healthcare and benefits packages! The health and wellness of our employees is important to us, which is why we offer benefit options including medical, vision, dental, disability, and more
- Flexible scheduling
- 401k matching
- Generous paid time off and paid holidays
- PCNA Cares Share Fund – donating to teammates in times of need
Why you will make it your career
- We invest heavily in modernization, operating more efficiently with cutting edge digital technology
- We value our employee’s contributions in a collaborative and inclusive work environment
- Our culture encourages listening, understanding and a sense of empathy makes PCNA stronger
Our Values
Delight Customers: Treat our customers the way you’d like to be treated.
Work Smart: Time is valuable. Focus on the things that can have the biggest impact on our business and customers. Be inquisitive and innovative
Think Team: Work together to get the job done. Be inclusive and collaborative.
Own It: Be accountable. Embrace challenges as opportunities, roll up your sleeves and make it happen.
Say It Like It Is: Be candid, honest and respectful. Offer constructive insights and welcome other’s input.
Our Businesses
Leed’s is the premier supplier of high-quality promotional products, with goods ranging from pens and drinkware to bags and mobile tech. Bullet is a leading supplier of low-price promotional products, offering deep inventory, reliable service and 24-hour turnaround. Trimark, a member of PCNA, is a leading developer and manufacturer of logo'd apparel for the Canadian and U.S. promotional industries. Trimark sells logo'd apparel across 6 different categories: Polos, T-Shirts and Tops, Woven Shirts, Knits and Fleece, Jackets, and Accessories, including Headwear. At JournalBooks, we believe in creative minds working together to create something truly unique in journals and planners. ETS has always sought to provide the very best in service, product selection, printing capabilities and competitive pricing, focused on drinkware, ETS offers a broad range of high-quality drinkware categories. Spoke’s print-on-demand solutions and premium product assortment are standing by to help expand your inventory and fulfill your event and gifting needs!
The Position
This position is responsible for planning and organizing production activities in order to meet on-time delivery and productivity targets. The Coordinator ensures optimal use of resources (people and equipment) in order to meet customer ship dates, without sacrificing safety or quality.
Key Responsibilities
- Continuously monitors the operation to ensure that employees adhere to safe work practices and to ensure that there are no hazards in the workplace.
- Ensures proper PPE and compliance with safety policies (i.e. cell phones, ear buds, etc.)
- Monitors 5S at work stations (recycling pallets, removing clutter, general housekeeping)
- Maintains authority to stop and report to a supervisor any activity that is deemed unsafe or that may pose risk of injury to any employee
- Reports equipment and facility maintenance needs to a supervisor
- Directs the hourly workforce to ensure that targets are met for safety, quality, on-time delivery, productivity, and throughput and manages shift hand off.
- Work 30 minutes prior to assigned shift
- Takes daily attendance
- Audit machines and set up carts for complete tooling
- Assures adequate supplies at all work stations
- Complete daily coordinator shift report
- Makes decisions to drive production and meet performance metrics:
- Maintains the proper flow of work on the production floor, from warehouse, through production, to shipping by assigning and distributing work based on playbook
- Determines appropriate machine for each work order
- Assigns employees to task (hitters, packers, runners, etc.)
- Collects 2 hour metrics and update playbook file
- Ensures quality assurance.
- Approves first articles
- Inspects and confirms extra care orders
- Conducts routine quality audits during the shift
- Maintains authority to stop and report to a supervisor any quality issue that may arise during production
- Coaches employees on performance. Examples include: interpersonal conflicts between employees, insubordination, policy violations, etc. Recommends personnel-related actions to Production Supervisor for approval. Examples include: performance review feedback, promotions, disciplinary action.
- Monitors hour-by-hour performance and determines training needs
- Conducts daily shift meeting to share information
- Holds employees accountable for complying with policies
- Solicits continuous improvement ideas and supports implementation of continuous improvement plan.
- Order service desk requests for shortages and misprints
- Determine root cause of DNS (DidNotShip) and misprints, and takes appropriate action
- Orders inks, fixtures, screen re-burns, etc.
- Investigates customer returns
- Other duties as assigned.
Skills and Knowledge
- Must be able to read and interpret all information on production schedules and work orders – including decorating and shipping instructions
- Must be able to prioritize and track multiple workflows/orders
- Basic Excel, Word and Outlook skills
- Ability to handle multiple task and priorities
- Excellent organizational and problem solving skills
- Ability to work in a fast paced environment
- Detail oriented, self-starter, able to work independently
- Demonstrated ability to communicate, motivate, and gain respect of production employees
Minimum Qualifications
- Minimum 1 year experience in Production Department
- High School or equivalent
- Must be able to lift up to 40 pounds; must be able to operate pallet jacks and dollies.
PCNA is an equal opportunity employer. PCNA provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics, or any characteristic applicable under state, federal and local laws.
Fraud Disclaimer:
PCNA is aware of recruitment scams in which individuals are falsely claiming to represent our company and/or our employees. All legitimate communication from PCNA will come from our Applicant Tracking System, LinkedIn Recruiter, or a verified PCNA email address ending in @pcna(.)com. We do NOT conduct interviews via instant messaging platforms like Skype or request sensitive personal information early in the hiring process. If you receive a message that seems suspicious, we recommend verifying its legitimacy and immediately reporting any fraudulent activity.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
