Who is Drive Medical…
Drive Medical has become a leading manufacturer of medical products with a strong and consistent track record of growth achieved both organically and through acquisitions. We are proud of our high-quality, diverse product portfolio, channel footprint and global operating scale. Our products are sold into the homecare, long-term care, retail, and e-commerce channels in more than 100 countries around the world.
“Leading the World with Innovative Solutions that Enhance Lives”
Summary (Major Purpose of the Role): The Service Solutions Administrator posts service/repair data in Microsoft AX and SAP.
Main Activities/Responsibilities:
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Enter Drive Medical SAP data into Microsoft AX.
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Resolveincoming exception problems and all other extraneous issues dealing with units and components that are received in violation of the normal RMA process.
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Closeout unit credits and replacement orders.
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Assist repair associates with posting process in Microsoft AX
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Preparecustomer invoices for all non-warranty repair items.
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Excellent verbal and written communication, strong presentational skills, respected interpersonal skills, demonstrated ability to lead, develop others, and manage key initiatives to achieve successful results. Excellent verbal and written communication, strongplanning andpresentational skills,analytical thinking skills,respected interpersonal skills, demonstrated ability to lead, develop others, and manage key initiatives to achieve successful results.
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Ability to add and subtract two-digit numbers, multiply and divide in all units of measure using whole numbers, common fractions, and decimals is required.
Reporting Relationships and Supervision:
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This position works under the supervision of the ServiceAdministration Supervisor.
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There are nodirect reports.
Education and Experience:
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High School Graduate with business background or GEDor equivalent.
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1+yearsofcustomer serviceexperienceis preferred.
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Complete understanding of products, policies,and procedural practices that build customer loyalty.
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Experience inMicrosoft Dynamics AX andSAP or equivalent ERP systemis preferred.
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Must be proficient in data entry and in the use of Microsoft Office Software Packages.
Why Apply to Drive Medical…
Competitive Benefits, Paid Time Off, 401(k) Savings Plan
Drive Medical is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment. Drive Medical strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered person because of race, color, religion, gender, sexual orientation, gender identity, pregnancy and/or parental status, national origin, age, disability status, protected veteran status, genetic information (including family medical history), or any other characteristic protected by federal, state, or local law. Drive Medical complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
