We Are Hiring an E-Commerce Customer Service Representative!
This role is responsible for delivering exceptional customer support, managing online orders, resolving customer inquiries, and ensuring a positive customer experience throughout the order lifecycle.
This is an excellent opportunity for candidates with experience in e-commerce, customer service, order management, logistics, supply chain, manufacturing, retail, or distribution environments.
Key Responsibilities:
- Provide customer support via phone, email, chat, and online marketplaces.
- Process and manage e-commerce orders, returns, exchanges, and refunds.
- Respond to customer inquiries regarding products, shipping, delivery status, and order issues.
- Coordinate with warehouse, logistics, and shipping teams to ensure timely order fulfillment.
- Track shipments and resolve delivery or transportation concerns.
- Update customer accounts, order records, and CRM systems accurately.
- Deliver a positive customer experience while maintaining high service levels.
Qualifications:
- 1-2 years of customer service experience, with at least 1 year in E-commerce support.
- Experience supporting e-commerce, online retail, logistics, manufacturing, or distribution operations.
- Knowledge of order processing, shipping, fulfillment, and inventory systems.
- Proficiency with Microsoft Office, ERP, customer service software or CRM platforms.
- Strong communication, problem-solving, and organizational skills.
- Ability to multitask and work in a fast-paced environment.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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