Overview
Join a fast-growing fitness brand dedicated to supporting fitness enthusiasts with high-quality gear and exceptional service. We’re looking for a Customer Service Representative who communicates with clarity, professionalism, and a genuine interest in helping people reach their fitness goals.
What You’ll Do
- Respond to customer inquiries through email, phone, and other support channels
- Provide accurate product information and guide customers toward the best solutions
- Assist with orders, exchanges, returns, and tracking updates
- Help customers navigate sizing, fit, and product usage
- Support basic sales needs by recommending appropriate items
- Maintain organized notes and accurate communication records
- Collaborate with internal teams (warehouse, shipping, product) to resolve issues
- Represent the brand with warmth, professionalism, and strong product knowledge
What We’re Looking For
- Excellent written and verbal communication skills
- A calm, friendly, and solutions-focused approach to customer interactions
- An understanding of the fitness lifestyle — whether from personal training experience, recreational fitness, or general familiarity with fitness culture
- Ability to learn detailed product features, sizing guidance, and brand-specific fit considerations
- Comfortable using order systems, CRMs, and email support tools
- Reliable, organized, and proactive in resolving customer needs
Why You’ll Love Working With Us
- Supportive, growth-minded team environment
- Opportunities for advancement as the brand continues expanding
- No cold calling — all communication is customer-initiated
- Work with a company that values quality, innovation, and the real-world fitness experience
- Predictable hours and company stability
People with a criminal record are encouraged to apply
Work Location: In person
