The Front Office Receptionist handles and routes all incoming calls, and greets patients and patient families. Additionally, the Receptionist is responsible for insurance verification, cash collections and the correct handling of patient charts.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Receives patients and visitors and provides assistance in scheduling appointments, patient registration and medical chart maintenance.
- Greets patients and visitors in a courteous and professional manner and verifies patient contact and insurance information on file.
- Registers the patients, while ensuring that all demographic information is current.
- Ensures that required documents are received and documented in the patient s record, such as Physician orders, result of patient history and physical exams, advance directives, patient bill of rights and notice of ownership disclosure.
- Creates, files and retrieves patient charts as needed, ensuring proper security measures are followed to maintain confidentiality of all patient information.
- Answers non-medical questions and gives routine non-medical instructions.
- Enters demographics of new patients, including insurance information, into the applicable system.
- Ensures appropriate patient signatures are secured for the informed consents prior to service being rendered.
- Ensures that referrals are available and, if required, coordinates the exchange of patient data with referral sources.
- Answers incoming telephone calls, handling calls if applicable and otherwise routing calls to the appropriate party or taking messages.
- Collects, verifies and enters into the applicable system, all insurance and third party resources for payment. Verify all insurances and obtain prior authorizations if needed.
- Communicates with patient regarding patient s financial responsibility and collects moneys such as copayments for the visits.
- Conducts reminder calls prior to visits.
- Understands and abides by all HIPAA policies and procedures.
- Performs other duties as requested or assigned.
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
Experience:
- Front desk: 2 years (Required)
Work Location: In person
