1. Develops, implements, and administers a coordinated citywide volunteer services program that supports organizational priorities, departmental initiatives, and meaningful civic engagement opportunities.
2. Develops standardized volunteer recruitment, screening, onboarding, orientation, placement, training, supervision, recognition, and retention practices to ensure consistency, accountability, and positive volunteer experiences across departments.
3. Collaborates with City departments to identify operational needs that may be supported through volunteer engagement and assists in developing structured volunteer opportunities aligned with departmental goals.
4. Coordinates volunteer compliance requirements including waivers, confidentiality acknowledgements, background screening, safety training, and program documentation in partnership with Human Resources and Risk Management.
5. Develops and maintains volunteer tracking systems to accurately document volunteer hours, assignments, participation levels, and measurable program outcomes; prepares reports and impact summaries for leadership review, strategic planning, and grant opportunities.
6. Cultivates and maintains partnerships with community organizations, schools, colleges, nonprofit agencies, civic groups, and residents to expand volunteer participation and strengthen community partnerships.
7. Coordinates citywide volunteer initiatives, recognition programs, service campaigns, and community engagement activities that enhance public trust and promote community involvement in City services.
8. Develops promotional materials and collaborates with internal communications resources to market volunteer opportunities through digital platforms, community outreach, and public information campaigns.
9. Acts as the City’s primary point of contact for volunteer services initiatives; responds to inquiries, provides program information, and serves as liaison between departments, volunteers, community partners, and the public.
10. Prepares reports, program recommendations, policies, procedures, and strategic planning materials related to volunteer services and community engagement initiatives.
11. Represents the City of Casper by responding to the public, citizens, its employees, and others in a prompt, professional, and courteous manner while continuously maintaining a positive customer service demeanor.
12. Performs other duties of a similar nature or level.
Knowledge (position requirements at entry):
Knowledge of:
- Volunteer management principles and best practices.
- Community engagement strategies.
- Program development and administration.
- Volunteer safety practices.
- Recruitment, onboarding, and training principles.
- Public relations and community outreach methods.
- Data collection, reporting, and program evaluation.
- Project coordination and event planning.
- Marketing and communication strategies.
- Modern office procedures, software systems, and database management.
- Local community resources and stakeholder networks.
Abilities (position requirements at entry):
Ability to:
- Routinely demonstrate the City of Casper core values.
- Coordinate multiple events and groups of volunteers.
- Maintain accurate files and records.
- Learn departmental operations and functions.
- Operate a variety of modern office equipment and tools.
- Work independently on a variety of tasks simultaneously in the absence of supervision.
- Prioritize multiple tasks, projects, deadlines, and demands.
- Perform public speaking.
- Maintain confidentiality.
- Prepare clear and concise reports.
- Learn and use applicable software.
- Maintain a neat and professional appearance.
- Communicate effectively verbally and in writing.
- Follow written and verbal instructions and directions.
- Establish and maintain effective working relationships with those contacted in the course of work.
- Apply and maintain computer software applications which are used in the maintenance and accessibility of records for the City of Casper.
- Follow all City safety rules and procedures and immediately report all accidents/incidents or unsafe conditions to a supervisor.
Skills (position requirements at entry):
Skill in:
- Prioritizing workload and tasks.
- Coordinating events and volunteers.
- Maintaining confidentiality.
- Working on several projects or issues simultaneously.
- Preparing and presenting reports.
- Recruiting and managing volunteers.
- Public speaking.
- Conflict resolution.
- Working independently in the absence of supervision.
- Compiling, analyzing, and summarizing information.
- Gathering information; preparing articles, creating graphics and pictures for newsletters, updating websites, social media posts, and publications.
- Oral and written communication, sufficient to exchange or convey effective information and to receive work direction.
- Operating modern office equipment, software, and operating systems/applications.
- Operating in a courteous, knowledgeable, and tactful manner with customers, staff, and general public.
